Grieco Hyundai of Johnston

Best experience I have had getting a vehicle from a dealership. James was very helpful. He listened to what I wanted and what I did not want and found me the perfect car. This is exactly how it should be. Everyone there was very nice and attentive. I highly recommend Grieco Hyundai and you should ask for James when you go if you want a great experience as well.

I made an appointment on a Friday for the next day Saturday. Arrived for my 9am and was immediately greeted by Devin. He was warm, genuine, extremely helpful and direct. The car I had come in for had been sold the night before and Devin went above and beyond in collaboration with Kyle to call other dealerships to see if the car I had wanted was available to swap. In the end, the other dealerships did not want to swap. Before leaving I test drove the 2025 Tuscon SE. Devin pulled it up to the front, I test drove it, and I loved it. Kyle and Devin got me numbers quickly, and we went over different trim options. We landed on a number I felt really good about and they even had the exact color I wanted (last one in stock!) Devin made sure I knew what the next steps were as we moved through the process. He was honest, authentic, kind, a great listener, and great communicator. Kyle was also very clear on numbers, rates, lease term details - a conversation that is usually nerve-racking. Carlos was my last stop, as I had to sign paperwork. He was positive, warm, and also extremely clear and concise. Let me tell you, there was not ONE moment during this experience where I felt pressured or rushed. I did not expect my first car dealership to go like this, and I can honestly say that I am looking forward to visiting for maintenance/check ups! The team here, specifically Devin, Kyle, and Carlos, are excellent at their job and role models for the entire industry.

Joel made what is usually a stressful and overwhelming process feel easy. From the moment we met him, he was kind, honest, patient, and genuinely focused on helping rather than simply making a sale. What stood out most was his transparency. He answered every question thoroughly, never pressured us into a decision, and made sure we understood all of our options. His professionalism was matched by his friendliness, which made the entire experience enjoyable and comfortable. In a world where exceptional customer service can be hard to find, Joel truly stands out. He went above and beyond to make sure we were taken care of, and his integrity and dedication did not go unnoticed. If anyone deserves recognition (and maybe even a raise!), it’s Joel. He is a tremendous asset to your team, and I would gladly recommend him to friends and family. Thank you, Joel, for making this such a positive experience!

I’d recommend Grieco Hyundai to anyone. We had a great experience here with the entire team we interacted with. Carlos was our sales person — he was exceptional. He was incredibly patient with my mother who is older, so needed more explanations than someone a bit more tech savvy. We spent hours with him and he made us feel supported and heard, not rushed or pressured in any way. My mom now has a beautiful new car thanks to his help.

At the time of purchase, I had no complaints; however, now that I need a document issued by them to register my truck, I am experiencing communication issues. I have been waiting for three weeks; the salesperson, Joel, does not return my calls or messages. I have a trip scheduled to Virginia for this Saturday, and I will have to cancel it due to their irresponsibility in resolving this issue. I am completely dissatisfied with the way they handle their after-sales service!