Grossman Chevrolet

I recently purchased a 2026 Chevy Equinox from Grossman Chevrolet in Old Saybrook, and it was one of the best car-buying experiences I've ever had. Obed Santiago was fantastic to work with—fair, professional, and communicative throughout the entire process. When I first test-drove the Equinox, they didn't have the color I wanted in stock. Obed went above and beyond to find the exact vehicle I was looking for, which I really appreciated. He kept me informed every step of the way and made the entire process smooth and stress-free. I love my new Equinox and highly recommend Grossman Chevrolet to anyone looking for a new vehicle. Thank you, Obed, for making this such a great experience!

My brother purchased a vehicle from this dealership less than two months ago. During the sales process, the staff was friendly, helpful, and attentive. Unfortunately, our experience after the sale was very different. The vehicle came with a one-month warranty, and within that warranty period my brother began noticing that something was wrong with the car. He brought it back to the dealership and explained his concerns, but was told that everything was fine and that no issues were found. Shortly after the warranty expired, the check engine light came on. We took the vehicle to another dealership for a second opinion, and they discovered a crack that was causing a leak into the engine. The damage was severe enough that the entire engine now needs to be replaced. We contacted Grossman to discuss the situation, especially since my brother reported the problem while the vehicle was still under warranty. Their response was that they could do nothing because he did not purchase the extended warranty. The most frustrating part is that my brother brought the vehicle in during the warranty period specifically because he knew something was wrong. Had the issue been properly diagnosed and addressed at that time, we might not be facing the cost of a complete engine replacement today. Based on our experience, I would strongly encourage potential buyers to have any used vehicle independently inspected and to carefully consider how warranty concerns are handled after the sale.

I just wanted to share my experience with regards to my brand new purchase of my 2017 Watkins Gray metallic back in the early summer of 2017! Grossman Chevrolet dealership was a 5 star exceptional experience! All sales staff were outstanding...especially Linda...such a professional and a real pleasure to have worked with! The service department experience was absolutely outstanding experience always! I highly appreciate and recommend this great dealership for any and all your GM needs!

I had a terrible experience with Grossman. I looked at one car and said how much I liked it, but because it was used, I asked for fresh brake pads. They refused and the car needed them. They only did an oil change. I expressed I was going to go across the street and check those cars. The next day I went in and wished I cancelled the purchase, but I did not. The car runs aweful. I was in a rush and regret ever going there.

Our recent experience with your dealership was outstanding. From the initial phone call, to meeting with Obid, and through the financing process, everything was handled seamlessly. This was truly one of the best vehicle purchasing experiences we’ve ever had. Thank you for making the entire process smooth and easy!