Grubbs Volvo Cars Central Houston

Easy. Fast. Respectful. The three things that you never really expect buying a car feels like. Grubbs knows how to make a deal. As a woman I felt very respected during our discussions. Highly recommend to other ladies doing car shopping. Simon takes great care of you and is not trying to pull wool over your eyes. He’s there to help. He even brought out a bow and helped take my instagram photos for me 😂

Wow! Just wow! I can’t say enough about the team at Grubbs Family of Dealerships in Houston! My husband did an incredible amount of research on this vehicle & worked via phone with Shondrea Taylor, the sales representative. She quoted Jack a price & they honored the price. She is just an angel & so knowledgeable of the vehicles. She treats you just like family & makes you feel like you matter. She is an incredible human being & we were grateful for her. Alex, the sales manager was absolutely fantastic! He worked with our special situation as well as Polad the finance manager. We definitely are team Volvo & greatful for them! Thank you from the bottom of our heart! Jack & Ann Henderson

I had an excellent experience working with Christopher Lewis when purchasing my car. From start to finish, he provided outstanding customer service and made the entire process smooth, stress free, and enjoyable. He was professional, knowledgeable, patient, and took the time to answer all of me and mg husband’s questions thoroughly. Christopher made sure I felt confident every step of the way and truly went above and beyond to help me find the right car. His honesty, attention to detail, and dedication to providing great service really stood out. If you are looking to buy a car and want someone who is trustworthy, helpful, and genuinely cares about your experience, I highly recommend Christopher Lewis. I am extremely happy with my purchase and grateful for all of his help!

I had a great experience at Grubbs Volvo while getting my car serviced. Chris helped me throughout the process and was extremely knowledgeable and professional. He gave me several recommendations for my car, and I’m really glad I decided to follow his advice. Everything was handled smoothly, and I’m very happy with the results. Chris provided excellent customer service and made the whole experience easy and stress-free. I truly appreciate his help and highly recommend working with him if you need service at Grubbs Volvo.

The service department of Grubbs is unprofessional. Shelby Gibbs called and left me a message saying she “needed to discuss my car”. I immediately called her back because I was concerned. It was actually just an ethically questionable tactic to get me on the phone to give her a five star review. She also offered me a $100 gift card to give her a five star review. I had no issues with my recent service, so I agreed. One week later, I reached out to see when I would get the gift card and heard nothing. Messages, calls, voicemails later, she finally told me her manager was working on it. And then, no response again. Still no updates weeks later. Maybe because she knew she promised something she shouldn’t have…who knows. My last message to her expressed my frustration with being ignored. No response to that—shocker! At this point it was the principle—I did what she asked, and they didn’t follow through and ignored my repeated inquiries. I also emailed the service manager, Mitchell Shutter, to express my frustration with being ignored—no response. That’s even more offensive than Shelby not responding as he’s in charge of the whole department. Mitchell, I hope you read this. I’m taking this as an easy lesson from the universe that I should never go back to Grubbs (even though I bought my car there) and get service at Volvo West Houston instead. Such a stupid way to lose a customer…they literally just need to acknowledge me. Take it on the chin—an important skill in customer service. This is my third Volvo, and this is my first bad experience with Volvo (Momentum and Austin Volvo were always great). I will note that the man who sold me the car, Bryan Passmore, is very nice and responsive. Maybe he should teach a remedial class for the service team. Better to learn now that the service department sucks than when I have a real problem!