Gunter Nissan of Martinsville

I had a great experience purchasing my new car! The entire process was quick, smooth, and handled very efficiently from start to finish. My salesperson, Kayah Hale, did an excellent job making sure I found a car that fit what *I* wanted and what was most comfortable for me. I never felt pressured, and she truly listened to my needs throughout the process. I definitely recommend working with Kayah if you’re looking for a stress-free car buying experience!

Absolutely, I dont recomend at all. I brought my 2017 chrysler pacifica for a water pump repair, and next they said i need a thermostat housing and thermostat plus they said my valve cover was leaking oil. Im an experienced mechanic the only reason went to the dealer for the job to be done was because is under extended warranty. So the third of September, i went to pick up my van, i checked under my hood to see the jobs that had been done, and the motor cover was missing! We return back and they said they had put in the trash, it was in brand new condition! One of the mechanic have to go dumpster diving to find it, he came back with a few he had found in there, none were the right cover. He finally found it laying around inside the shop. They didnt put everything back together as it was. Im missing bolts that are supossed to hold the water line, they forgot to clamp the upper right side hose, found this out as i was wondering why my reservoir was empty yet again and i could smell antifreeze AGAIN! But, supossedly they fixed that.. They cut the plastic vinyl in my dash trying to remove the gear shifter, they claimed was bad, mind you i drove my van for a month before going to these guys, without any issues at all with my shifting! This has been a horrible experience for me being my first time ever bringing my vehicle to a dealer for service. I dont really recomend. Please be sure any repairs you get through these guys, you take time to look under your hood to be sure all your bolts and screws are there, and to be sure they aren't throwing parts of your property into thier dumpster without asking you first lol. Here is some of the pictures as my proof.. Mr Camerson Strickland we spoke about the situation in the service department about the job they did in my van and all the missing parts and is u remember right i should my van dashboard how got cut when they trying to pull the shifter out do u remember and in exchange u offer to me few free oil changing in the service department and u was going to put notes about the situation. I do really like the owner of the dealer contact me or i be speaking to my Lawyer. Thank u.

I own a 2017 Nissan Sentra SV purchased from Nelson Ford of Martinsville in late June of 2019. It had 40,000 original miles on it. After owning this wonderful vehicle for a bit over six years, I can honestly say that it has been a super great car to own. The maintenance of the car has been replacing the parts that get worn on an average time such as brake service, tire replacements & coolant changes. But so far, there has not been any major breakdowns of any other parts on the vehicle. It is going on over 108,000 miles and recently had a transmission fluid change at Gunter Nissan of Martinsville. The service was done so professionally & prompt that I've been impressed to return for a recommended spark plug change along with a Synthetic Oil Change & tire rotation. I have found out that it is better to have your car serviced at a dealership that specializes in servicing the car that you own so that you can ensure your car is only getting the proper service to restore it like it should be. Many private garages do good service but sometimes will repair a car the way they've always done it & that's okay some of the time but not always all of the time. Gunter Nissan of Martinsville is committed to only servicing & repairing your vehicle by the standards & recommended ways according to the make & model of the car you bring to be serviced. With a staff of qualified professionals who work by high ethical standards & mechanics who will explain what the service of your car needs but will also recommend other services that the car will need to keep it running smoothly in the future. It is the best way to invest in the maintenance your vehicle needs to keep giving you guaranteed quality service & repairs it needs to stretch the service of your car well on into the future.

I bought a Jeep compass sport utility a few weeks ago. Traveled to NC to get it after I saw it online. It only had 5000 miles! Great experience at this dealership ! All staff were very professional and courteous. Highly recommend!

I had a mailer for an oil change for my 2018 Armada for $19.99. Great deal! Today, February 5, I went to get my oil change. This was my first time there. I was greeted and checked in and went off to the waiting room. After the service was completed, the service desk rep came and asked if I would be paying cash or card and that the coupon was expired and it would be full price. He showed me, in very tiny print, a January 31 expiration date. So I can't argue with that. But we have just come through an ice storm and a snow storm and the shop was probably closed much of the past week. The parking lot was still a mess. But his manager told him he could not honor the coupon. This mailer that was supposed to make a new customer has created one that will not return to this dealership.