Gurnee Chrysler Jeep Dodge Ram

I had a great experience purchasing a used Tesla and wanted to give a shoutout to the team. Amir was my salesman and did an excellent job throughout the entire process—very knowledgeable, responsive, and easy to work with. He made the whole experience smooth and stress-free. Nick in finance was fantastic. He really took the time to walk me through everything step by step, answered all my questions, and made sure I was comfortable with the process. You can tell he genuinely cares about the customer experience. Overall, this was one of the easiest and most enjoyable car-buying experiences I’ve had. Highly recommend this dealership and team.

Do not use this dealership unless you have to. It started with not getting the advertised online price after I called to verify it and then showed up to it costing $1,200 or more due to "unavailable" or "unqualifying" rebates. I tried to understand this and after receiving information and a call from their GM Mark only after asking for a manager and stating id file a complaint and against my better judgement I went in. Stuck and in a position of need I purchased a 26 Ram Rebel 1500 and put a lot down I might add. I was offered 2 free oil changes. This all happened November 8th. I traded a 22 Silverado truck in that needed a plate renewal and I was keeping my old plates. They said they had everything handled and told me I simply would get the registration in the mail and then could go get my new stickers for the renewal. Not only did I get charged for title/registration through the dealer, but I also now have to pay an additional $150 for the renewal and can't do it now because I received the registration and the color is wrong. When I called and stopped in twice and spoke to Nick in finance and Mark their GM regarding these issues and they both told me it was getting fixed. It is now the 22nd of December and I called the DMV as im waiting for the corrected registration and they stated nothing has been submitted, but changed the color over the phone for me and I can now finally update and renew my plates. To top it all off after spending a full day at the dealership for my purchase and after dealing with all of this my wife and I received rejection/denied letters in the mail from Stellantis Financial Services who they use for financing. You can bet they've received their first payment too prior to sending or us getting the letters as well. Then I go in for my first oil change and wait an hour and 40 minutes to get 5 minutes away after just to turn around because they rotated my tires as well and although I mentioned the tire pressure was wrong and the manufacturer psi recommendations are 54 in front and 44 in rear when the inspection report showed 42 psi all the way around and was assured they knew what they were doing they didn't adjust them at all resulting in me driving back for them to correct it. I then explain the rear have 54 and need less while the front are at 44 and need more, they pull it in for 10 minutes to fix, and I leave and the back which should be at 44 are at 54 still. I ended up fixing them myself when I got home and called to tell Jason my advisor who I spoke to about it all and was simply told theyd talk to the techs. Makes one wonder what is really checked or service during scheduled service appointments and if their technicians truly understand and know whats going on. Overall in my opinion from top to bottom id stay away from this dealership. I for one will not even be going back for my 2nd "free" oil change they originally included with my purchase. In an industry where customer service is paramount, they don't hit satisfactory for me in many departments. They do everything they can to get the sale and then go silent or give excuses as to what happened and tell you how you can fix their mistakes.

Best people I have ever dealt with at a car dealership. Amir is a top notch salesman. Cuts out the all bs and really tries to make your deal work. Nick in Financing makes every effort to make your purchase a great deal. I wish I could give them a 10 star rating out of 5, that is how great they are.

I recently had the pleasure of working with Daniel B. in the Service Department at Gurnee Dodge, and I cannot say enough about the outstanding experience he provided while my Dodge Ram Rocky Ridge was being serviced. From start to finish, Daniel demonstrated exceptional communication, professionalism, and customer service. He kept me informed throughout the entire service process, promptly answered my questions, and made sure I understood exactly what was happening with my vehicle. His proactive updates and attention to detail gave me complete confidence that my vehicle was in good hands. What truly sets Daniel apart is his genuine commitment to customer satisfaction. He treated me with respect, took the time to address my concerns, and went above and beyond to ensure everything was handled efficiently and correctly. In an industry where great communication can make all the difference, Daniel exceeded every expectation. Gurnee Dodge is fortunate to have someone of Daniel's caliber representing their service department. If you're bringing your vehicle in for service, I highly recommend asking for Daniel B. His professionalism, expertise, and dedication to customer care make him an absolute asset to the dealership. Thank you, Daniel, for providing an exceptional customer experience!

I want to sincerely thank Justin Milem for the outstanding service and professional approach! He helped me choose the perfect car for my needs, explained everything in detail, showed me all the options, and answered every question I had. The entire process was fast, smooth, and stress-free. Justin was extremely kind, respectful, and truly cared about making sure I was happy with my choice. You can tell he is very experienced and passionate about what he does. I’m extremely satisfied with the service and would highly recommend Justin Milem to anyone looking for professional help and an excellent car-buying experience!