Gus Brown Hyundai
Whitby, ON
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The dealership receives overwhelmingly positive feedback from customers who praise its sales staff—particularly individual salespeople like Eddy, Tyler, and Sean—for their transparency, patience, and lack of high-pressure tactics, along with competitive pricing and attentive service. However, one customer reported a significantly negative experience with the service department, claiming inadequate repairs and recurring issues with their vehicle that caused roadside breakdown.
I recently purchased a 2026 Hyundai Tucson Ultimate Hybrid, and I couldn’t be happier with my experience at Gus Brown Hyundai. From start to finish, Eddy made the entire process smooth, transparent, and stress-free. He was knowledgeable, patient, and genuinely focused on helping us find the right vehicle without any pressure. What really stood out was his honesty and professionalism throughout the deal. We were also very pleased with the discount we received, which made the whole experience even better. It’s not always easy to find a dealership that combines great pricing with excellent customer service, but this team truly delivered. I highly recommend this dealership, and if you’re planning to buy a car, definitely ask for Eddy — you’ll be in great hands!
Great dealership with professional, friendly staff. Tyler and Sean were great to deal with. No pressure and they answered all my questions, making the purchase of my 2023 Elantra N-Line simple and easy. Highly recommended.
Buying our Hyundai Santa Fe from Eddy at Gus Brown Hyundai was one of the best car-buying experiences I've had. From the beginning, Eddy was transparent, patient, and never made us feel pressured. He offered us a very fair value for our trade-in and worked hard to get the exact Santa Fe color we wanted. Even when it wasn't immediately available, he kept us updated throughout the process. What impressed me the most was the delivery experience. Eddy took the time to walk us through every feature of the vehicle and answered all our questions without rushing. That level of customer care is something we didn't experience when buying our previous vehicle. The highlight was the thoughtful surprise of decorating the car with pink balloons because he remembered our daughter's favorite color. It's those little personal touches that show how much he genuinely cares about his customers. Thank you, Eddy, for making this such a smooth and memorable experience. I wouldn't hesitate to recommend you to anyone looking for a new Hyundai!
*** STAY AWAY FROM THIS DEALERSHIP AT ALL COST *** Took my vehicle to fix an engine light issue and the guy named Athan took the vehicle and mentioned they need to open the engine to check engine bearing test, charged me 460$, when he returned he said everything is good and did not wash the car. Later within a day or so my broke down and identified the alternator belt is cut with a local mechanic and replaced it. It was a lot of stress being in the road when cold with your engine not running and towing. I called them again to say that you did not do a good job, then asked me to bring in the vehicle, they said they checked everything including the recall issue fixed, guess what I’m now a month from the issue fixed and ALTERNATOR BELT BROKE AGAIN. STAY OUT FROM THIS PLACE AND DON’T RECOMMEND ANYONE TO GO THERE.
Incredibly positive experience at Gus Brown Hyundai! Many thanks to the amazing Karen Powell for guiding us through the purchase of two new vehicles. She met us with a warm smile, listened attentively to our needs, went above and beyond to show us all our options, and made us feel supported through the whole process, making it a zero-stress experience. We can’t recommend her highly enough. We are also grateful for Rachel (Sales Manager) and Richard (Financial Advisor) for taking such great care of us as well.
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