Gwatney Buick GMC

Got an amazing deal at Gwatney Buick GMC in NLR yesterday! Even though Gwatney Chevy in Jacksonville didn’t want to make a deal this past week, this crew at Gwatney Buick GMC did! My salesman Kenneth worked his butt off for me to find me the perfect truck (see pictures below, 2026 GMC Sierra 1500 5.3L Elevation 4x4 with the X31 Off Road Package) and the finance guy Marcus pulled a rabbit out of his hat and made it happen! This team went above and beyond! If you’re looking for a new ride, Gwatney Buick GMC is the place to go to! They want to make that deal and they want you to get the ride you want! I had exceptional service! Again Kenneth my salesman was motivate and dedicated to meet my needs and terms! Great young man! My spouse and I are very pleased with the new Truck! We named him Clifford!

Bought my 2026 Buick Encore from here, Jim Russell is a great salesman who does listen to your needs. Natasha has been my service writer since 2010, she is just overall fantastic.

Derrick, Thank you for getting my car fixed under warranty and for respecting my vehicle and belongings. I had left several personal items in my Yukon(things most people would normally take with them) and I even took pictures before leaving it. Nearly four weeks later, when I picked it up today, everything was exactly as I left it. Not one thing was moved or missing. That speaks volumes about Gwatney GMC BUICK your honesty and professionalism.

DON'T Use this dealer service department, they don't care even a little over their customers all they tring to do is still ppl money. After taking my perfect yukon for a few recalls do to missing pieces when it was built, I got it back with few issues that it never had. My roof in in the back area is now leaking where the sit belt comes out and the front camara is apparently not programmed anymore. After bringing it back my advisor Stan told me that none of those issues were there fault and that i had to pay over 2k to get it fix. When I told him that it wasn't possible bc none of those issues happened before my visit he told me to talk to his manager Tam, which is called around 8:30am the next day. After explaining him the issues he basically told me the same think that Stan did, after telling him that it wasn't fair specially when i had to pay to get a front camera reprogram when it was programmed before my visit where they reprogram my truck he told me he was going to talk to his technician and call me back in a few. He unswer was i be back in the shop at 11am so I will call u back in a few. All day when by and I never hear back from him or Stan. I called multiple times to get in touch with him or Stan the whole day and the next day and they never unswer the phone. I ended up driving over 20 minutes to get to the dealership and find out that Tam was gone. Stan was there and I don't know how he got a job on customer service bc his attitude is horrible. When I told him I was there for an update his unswer was. We already told u how much is to get it fix. I told him that his boss was supposed to be talking to the tech and calling me back and his reply was well I talk to him and like I said none of those issues our are fault and we told u how much is to get it fix. I told him that I try to reach out to him and his boss on multiple occasions for 2 days and I was never able to get in touch and his reply was. Well did u leave a message bc we stay pretty busy in here so if u didn't leave a message there is no way u getting a call back. I told him that his manager promise me a call back around 11am the day before and me as a customer should not be the one chasing them for and update specially if i was promised a call back from a service manager. He just look at me and said we'll idk but like I said u have to live a message. After going back n forward about the subject he just looked me and said we'll do u want u key do u want to pick it up or do u want to pay and get it fix. Which i was extremely frustrating so I just told him to give me my keys. And now a have a car that leaks when it rains and has a front camara that i have to pay to get reprogram.

Best car buying experience I’ve ever had. John Y listened and provided excellent customer service and was a genuine good guy, this place is a great escape from the usual car buying bs where I’m from around Texarkana!