Gwinnett Chrysler Dodge Jeep Ram

I am writing to file a formal complaint regarding my experience with the Jeep service department in Gwinnett. I brought my vehicle to your dealership on Friday after being directed by Hertz Car Sales to have a warranty-related issue diagnosed and repaired. At the time of my visit, my vehicle was still covered under the manufacturer’s warranty. However, I was informed that the dealership could not inspect my vehicle that day and that I would need to return on Monday due to a staff potluck event. I followed the instructions provided and returned on Monday. At that time, I was informed that my vehicle was no longer eligible for warranty coverage because it had exceeded the warranty limit by only 86 miles. This situation is extremely frustrating because the issue was reported while the vehicle was still under warranty, and I presented the vehicle to your dealership while it was still under warranty . Had my vehicle been inspected during my initial Friday visit, the warranty coverage would not have been in question. Instead, I was asked to return at a later date, and I am now being denied coverage due to a delay that was outside of my control. Since then, I have been sent back and forth between Hertz Car Sales and Jeep, with each party directing responsibility elsewhere. Meanwhile, the issue remains unresolved. The faulty sensor that caused the original concern has still not been repaired, and I am left driving a vehicle that I do not feel is operating properly or safely. What concerns me most is the lack of accountability and customer care throughout this process. I have documentation, video evidence, and records showing that the vehicle was still under warranty when I initially sought service. Despite providing this information and making every effort to address the issue promptly, no one has offered a reasonable solution. I am requesting that Jeep review this matter, acknowledge the circumstances surrounding the warranty expiration, and provide a fair resolution by covering the necessary repairs. I do not believe a customer should lose warranty protection because a dealership was unable or unwilling to inspect a vehicle when it was first presented for service. Sincerely, Sherry Street

I recently purchased a 2026 Jeep Cherokee from Gwinnett Chrysler Dodge Jeep, and I had an outstanding experience working with salesperson Tierra Jackson! From the moment we started, she was "incredibly patient" and attentive, taking the time to walk me through every detail of the vehicle and the purchasing process. Sales manager Aaron also took time to demonstrate that same professionalism and care. What really impressed me was how motivating the entire team was throughout! I would highly recommend both Tierra and Aaron to anyone looking to buy a vehicle.

Great Service!! I bought my second car here and was very nervous but Tierra Jackson was very patient and incredibly welcoming and kind. I felt like I was working with one of my good friends. I had a couple of hiccups during the process but thankfully everyone was able to work with me and I was able to leave with a beautiful Jeep!!

Millie(Mildred) provided one of the best dealership service experiences I’ve had. She was honest, transparent, and never tried to oversell unnecessary services. The pricing she quoted was very fair and reasonable, which is hard to find these days. She kept me informed throughout the process and made everything smooth and stress-free. This is honestly the only Jeep dealership I feel comfortable coming back to for service. Highly recommend asking for Millie if you want someone who genuinely looks out for the customer.

Tierra from sales is a rising star. I called to inquire about a new jeep and she made me a custom video walk through. Advised I come in and we will get the numbers right! She worked hard for the business and made it happen with her manager. I cannot recommend her enough. The finance office is enabled with great new technology and the people were not pushy, just right and helpful. They also throw in goodies including powertrain warranty with your purchase that is lifetime. If you want to buy a jeep, this is the place in metro Atlanta