Hadwin White Subaru

My car was in an accident, and this team was amazing! 🚗💨 They got my car in the next day, handled the rental, and gave me quick, accurate updates. They even made helpful suggestions. If you need car repairs, I highly recommend them! 👍 #Service #Repairs #Team #Professionalism

I bought my 2019 Crosstrek at Johnson Subaru in Cary and had every scheduled maintenance done in their service department. Luckily, I hadn't needed any repairs, or I would have had them done there as well. When I moved to Myrtle Beach last year, I planned on building a similar relationship with Hadwin White. I had my first maintenance done in November and was pleased. When my starter died, I arranged to have it towed to Hadwin White for repairs. I called to make sure I could pick up a loaner before I jumped in the tow truck to ride to Conway from Myrtle Beach. I spoke with Christine and Alison and neither one could promise me one of the two loaner cars they had on the lot at 3:00 in the afternoon. I was told I needed to have it evaluated before they could give me a loaner car and could not provide a car even though I had a dead starter and a 4:00 pm appointment for the next day. As the tow truck was pulling my car away, Alison called back and said I could have a loaner car if I agreed to a $155 diagnostic. At that point, I'd already made arrangements to have it towed to an independent garage. I'd paid a premium in the past to work with the service department at a dealership because they provided a premium service at a premium price. Hadwin White put an end to that.

Do NOT TAKE YOUR CAR HERE. I took my car here after someone hit it in the rear. They teamed up with State Farm and when it was completed, and I came to pick it up, Tiffany said that State Farm didn't approve to fix the cable that holds the spear tire. Them i called State Farm, and they said they denied it because Tiffany had told them that in har "professional" option it hadn't broken in the impact, that it was already like that. My spear tire was never used. Thank you Tiffany.

My Subaru Forester had a recall for the audio head. My appointment this week went fine & they serviced my vehicle at 11am as scheduled & it took about an hour as planned. Uneventful except that of course they would like to do other services, but when they did the diagnostics they didn't find anything. I would go there again for certain services, but for basic maintenance since I live in Surfside, I would go to auto service places that are closer to Surfside. Their waiting rooms and other public areas are very comfortable and accommodating.

I was unable to keep an appointment for an oil change at Parkway Subaru, Wilmington. The service lady was very unpleasant. She made it like a "walk in" would take forever or not even happen. I live an hour and a half away. She offered an appointment 15 days later. I called Hardin White, and the lady was very pleasant. She told me that they have an express lane. She said there could be a wait time. I went and the people were very nice, again warned me of a wait time. They offered chips and popcorn and coffee. It took less than an hour and they washed my car! I highly recommend this dealership!