Dealership

Haley Chrysler Dodge Jeep Ram

Richmond, VA

4.2(901 Google reviews)

Brands

ChryslerDodgeJeepRam

Contact

5400 S Laburnum Ave, Richmond, VA 23231
(804) 663-5337haleyjeepram.com/

Google Reviews

The dealership consistently earns praise for its knowledgeable, patient, and honest sales team who prioritize customer needs over pressure tactics, with staff members like Ty, Xavier, Ciera, and Michael creating seamless purchasing experiences. The service and finance departments are also highlighted for their professionalism, clear communication, transparency, and attention to detail throughout both sales transactions and vehicle maintenance.

Carpenter Cordero3 weeks ago

All smiles. It was an exceptional experience at this dealership. I had the fortunate chance of working with Ty in preparing for my vehicle purchase. She was attentive, patient and above all friendly. I could not have planned a better outcome. I’m luving my new ride and I my wallet (although lighter)is loving it too.

Haley Hoefera month ago

I recently purchased a new 2026 Jeep Wrangler Rubicon from Haley Auto CDJR, and the entire experience was seamless from start to finish. Every step of the process felt organized, efficient, and genuinely customer-focused. Michael, the sales manager, was incredibly knowledgeable and helpful, ensuring excellent communication throughout and coordinating with his team to make everything smooth and stress-free. Xavier was outstanding! He made the buying process enjoyable, relaxed, and never pressured, which made a huge difference. I genuinely enjoyed my time with him. Megan in finance is truly a master at what she does, making the final paperwork process effortless and easy to understand. Buying a vehicle can often feel overwhelming, but this team made it exciting and enjoyable. I can’t recommend Haley Auto CDJR enough and would absolutely purchase from them again!

JD3 weeks ago

I cannot say enough good things about the team I've been working with at Haley. I'm actually writing this review mid-deal, before even closing a sale, because how this dealership has handled the process deserves to be said regardless of how it closes. I was upfront from the start that I was undecided and still comparing options, exactly the kind of customer most places either pressure into a sale or write off completely, and instead I've been met with patience and understanding. Ciera, my sales consultant, has communicated promptly, never pushed, and listened to my specific situation. What stands out the most is the honesty. I came in with a complicated trade situation and a lot of open questions, and where another dealer flatly told me my ask "wasn't an option," this team walked through the possibilities with me, was straight about the value tradeoffs, and let me come to my own decision instead of steering me toward theirs. I'm still waiting on one item to be resolved before we can close, something unrelated to the dealership, but Mike and Steven, two of the managers, have shown that same understanding and patience and have gone out of their way to help tie up that loose end. No games, no pressure. If you want a dealership that communicates, respects your time, and tells you the truth even when it isn't the easy sell, start here. I'll update when everything's final, but I didn't want this to go unsaid in the meantime. Kudos to this entire team on their exceptional customer service. UPDATE: The close went exactly the way the rest of the process did. The final steps were super easy, and the paperwork, usually the part I dread most, was a breeze thanks to Meghan, the finance manager. Start to finish, this entire team far exceeded what you'd expect from a normal dealer experience. Everything I said above held true right through to signing. I couldn't recommend them more highly.

BRANDY FALLS4 months ago

I recently had my vehicle serviced at this dealership, and the experience with their service department was exceptional from start to finish. Upon arrival, I was greeted promptly by a member of the service team who was professional, courteous, and attentive. They took the time to carefully review my vehicle’s needs and clearly explained the recommended services, ensuring that I fully understood the process before any work began. Throughout the appointment, the staff maintained excellent communication and kept me informed on the status of my vehicle. It was clear that the team values transparency and customer satisfaction. Every question I had was answered thoroughly, and I never felt rushed or overlooked during the process. The service itself was completed in a timely and efficient manner, and the quality of the work exceeded my expectations. The attention to detail and level of care demonstrated by the technicians gave me great confidence in the work that was performed. It is evident that the entire department takes pride in maintaining high standards of professionalism and workmanship. Overall, this was one of the best service experiences I have had at a dealership. The combination of knowledgeable staff, clear communication, and high-quality service made the entire process smooth and stress-free. I would highly recommend this dealership’s service department to anyone looking for reliable, professional, and customer-focused vehicle maintenance and repair. I look forward to returning here for my future service needs.

Brittany Rolanda month ago

I bought a new car today and had the absolute pleasure of working with Ciera. She was wonderful! She was so helpful, positive and had great energy! Ciera made sure I was comfortable and confident in my purchase! A true blessing to work with! A definite 5-Star saleswoman! I would recommend her to others for sure!

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