Hall Honda Elizabeth City

I bought a Subaru Outback from this dealership for my wife, and at first, everything seemed great. The salesperson, Amanda, was sweet and real helpful. She went on and on about how the car was in tip-top shape and had just been through a fresh inspection. Well, skip ahead a mere 26 days later, and we find out the axle is clean broken. Not only that, but the wheel hub bearing was shot too, costing us a small fortune to get fixed. But y'all, here is the absolute best part there was a whole wasp nest tucked right inside the hood. There is no way on God's green earth a wasp nest sets up shop like that under the hood if this vehicle had actually been looked over. It wasn't a fresh one either, that nest had been there for a hot minute. When I called 'em up, they didn't do a single lick of good. They dragged their feet and waited until that 30-day mark passed just so they could wash their hands of it and not pay a dime. I don't recommend this place one bit. I'm glad all these other folks in the reviews got their dream car, but this lot sure didn't help me find my wife's. I don't know what kind of excuse they're gonna try and cook up in response to this, but I promise you they are dead wrong. Bless their hearts, but do yourself a favor and take your business elsewhere.

I had an outstanding experience purchasing my new 2026 Honda Civic Sport Touring Hatchback from Hall Honda Elizabeth City. Donald “Casey” Ferebee provided the best car-buying experience I have ever had. From the beginning, there were no games, gimmicks, or pressure. When the first hatchback they located was already pre-sold, Casey never tried to steer me toward a different vehicle. He listened to what I wanted and stayed committed to helping me find the exact car I was looking for. What stood out most was his communication and follow-through. Even though I lived several hours away, Casey made me feel like a priority. He consistently provided updates, shared leads, and made sure I knew he had not forgotten about me. I also worked closely with my financial advisor throughout the process, and Casey was welcoming, transparent, and patient. He openly engaged her in the conversation, answered our questions, and made sure we understood the numbers and the process every step of the way. I always felt informed, supported, and respected. When I arrived at the dealership, Casey was exactly the same person he had been over the phone..,genuine, personable, professional, and kind. He answered every question with patience, never made me feel rushed, and was incredibly kind to my daughter. You can tell he genuinely enjoys helping people and takes pride in doing right by his customers. I also want to recognize Brian in Finance. Finance can be one of the most intimidating parts of buying a vehicle, but Brian made it easy. He was honest, straightforward, and worked hard to make sure everything fit within my budget. I never felt pressured to purchase anything I didn’t want or couldn’t afford. His integrity was evident throughout the entire process. Thank you as well to John, the General Manager, for the role he played in helping make this purchase possible. His support and leadership throughout the process did not go unnoticed, and I am truly grateful. What impressed me most was that the positive experience extended beyond Casey, Brian, and John. From the Parts Department to the employees preparing my vehicle, everyone I encountered was friendly, welcoming, and happy to help. It was clear that people enjoy working there, take pride in what they do, and genuinely care about their customers. Special thanks to the entire team for surviving the “Bianca Question Marathon” and helping me find the perfect car. I absolutely love my new Civic. If you are looking for a Honda, I highly recommend Hall Honda Elizabeth City. I made a six-hour round trip to purchase this vehicle, and the experience was absolutely worth every mile. Thank you, Casey, Brian, John, and the entire Hall Honda team for making this such a positive experience.

Went in initially to get extended warranty work done. Kind of wish I stuck with the dealership I had been using because using Hall is where all my problems began. Once I finally got it back, there was issues with the alternator. I got that fixed and found the issue with the alternator was due to a gasket leaking oil to the alternator. Somehow they didn't catch that when that replaced a bunch of other gaskets and seals at the recommendation of the tech when they did the warranty work. Took it back to them to do the gasket and the alternator. They were nice enough to warranty that honda purchased part, as they should anyways it was less that 30 days old. When I got it back this time the AC and radio no longer worked. I replaced the fuse to get the radio working and figured the alternator also must have burnt out the blend door resistors because I was getting minimal cooling out of the passenger side. All this was during fall and winter. I reached out once again to the service department before spring and summer really hit to find out what it would cost for those resistors to be replaced and waited a month for no answer. Decided to use my regular dealership service department instead and they found there was no freon in it and the AC needed to be charged. This means when Hall did the last work they failed to do all the work because it was working just fine before. I'm concerned I'm going to have more issues pop up because that seems to be what's happened twice now. I reached out to the Hall service department and asked for the service manager to contact me about everything. It has been quite some time since they were supposed to get back to me. Beware as I've already had a light pop on for the warranty work that was done and know it is just a matter of time.

This was my first time purchasing with Hall after recently moving, and the closest dealership to me was Hall Honda Elizabeth City. Chris was my service advisor, and he walked me through the entire process while explaining the different services available with my purchase. The service was completed in a timely manner, and I was very satisfied with the overall experience. Great customer service!

Taylor and his managers were awesome to work with. Taylor found what I wanted. He was polite, courteous and knowledgeable. He put my trust back in car dealerships. Please see Taylor or anyone at Hall Honda in Elizabeth City.