Hall | MileOne Autogroup

purchased a used 2018 Honda Accord EX-L from Hall Honda on January 7th, 2026 in good faith. I was told the vehicle had a clean Carfax. I was told it had been inspected. I was told it was safe and ready for the road. Yes, there was a disclosed open recall and I signed the acknowledgement. However, what no customer should ever experience is what happened next. Within hours of driving this vehicle off the lot, the car lost power while I was driving. I was stranded and the vehicle had to be towed back to Hall Honda shortly after purchase. After inspection by Hall Honda’s own service department, I was informed that this was not a minor issue. I was told the vehicle had a blown head gasket and required major internal engine work including timing chain related repairs. In plain terms, this car should never have been sold to anyone in the condition it was in. Let me be very clear. This was not a cosmetic issue. This was not a small repair. This was a serious mechanical failure that made the vehicle unsafe to drive and completely undeliverable. This means one of two things is true. Either the vehicle was never properly inspected before being sold, or Hall Honda knew or should have known there were serious mechanical problems and sold it anyway. Both are unacceptable. This situation cost me significant time, forced me to arrange alternate transportation, disrupted my work schedule, and created a completely avoidable safety risk. No customer should ever be placed in a position where a vehicle fails within hours of purchase. What made this experience even worse is how it was handled afterward. Instead of immediately unwinding the deal or taking full responsibility for selling a mechanically unfit vehicle, I was pushed toward a 2016 model with an older body style that I clearly stated I was not interested in. When I explained that I did not want that body style, the tone of the conversation changed and there was no longer any interest in discussing meaningful concessions. I was also shown a newer 2020 Accord as an alternative, but it was another high mileage vehicle priced at full market value. Despite everything that had just happened, there was no meaningful flexibility on price and no serious effort to acknowledge the risk or inconvenience I had already been put through. At that point it became clear that the goal was not to make this right, but simply to move me into another car on terms that were favorable to the dealership. In other words, once it became clear that I would not accept a car I did not want, the willingness to discuss concessions or take real responsibility effectively disappeared. This experience has completely shaken my confidence not only in Hall Honda, but in the standards being applied to vehicles sold under the Honda name at this location. Honda is supposed to represent reliability, quality, and trust. This experience represented none of those things. Selling a vehicle that fails within hours of purchase is not bad luck. It is a failure of process, inspection, and accountability. I am sharing this so other customers can make informed decisions.

What a great service! Kobe and Justin we punctual, professional, friendly and thorough. I highly recommend their service!

David Johnson, is an incredible person and I can’t even call him a sales rep, he is such an incredible business man, to ensure all things about your business fits what you are trying to get into! Truly one of a kind!

Avoid. Took my car in be priced to sell. Kyle, who was giving me a price asked to take it for a drive and inspect it. After he finished, it turned out he had caused significant damage to the wheel arch of my car. He had made a major hole in it on looking at a rust patch. Then he said he could not have such a car on his forecourt. I left, then within 5 minutes he phoned me up to offer me $2000 for it. What a cheek. He caused criminal damage to my car so no one else would want it and then made a very low insulting offer. Oddly he has since phoned me again to ask if I would like to sell to him. I would not deal with him/them full stop. Took my car to another garage today, The guy said what a shame about the hole (that Kyle made). Anyhow he offered me significantly more money than Kyle did at Halls. After I asked him home much the hole, that Kyle made, had effected the price of my car, he replied $600. Avoid! Before and after Kyle did the damage photos

I purchased a 2022 car and noticed the brakes had a grinding noise. Salesman said I could bring it to the Honda dealership across the street. Service team said it was the tires and they would order more and that would fix it. The grinding noise got better but within a month, the noise is back along with squeaky brakes. I bring it back bc obviously it was never fixed and they tell me I have to pay a $175 diagnostic fee to have them look at it again. Called the dealership and they said just bc I hear noise doesn’t mean there’s anything wrong WHAT???? So I’m basically SOL at this point now have to pay for a repairs myself. I also have maintenance lights coming on in the car. I’ve added pictures. If you claim to have fixed the problem and didn’t you could have at least looked at the repairs again. Very bad business.