Hamilton Honda

My vin is 5nms5caa7kh105267 and I purchased my 2019 Hyundai Santa Fe about 12/27/24. From the date I got it home...problems. When idle it overheats and once spring came in and I turned on the a/c, it failed to run cold and the only thing they tried to do was recharge the a/c. To date they never responded to numerous emails sent over the past several months that the problem has persisted. Terrible experience stuck with a lemon. 2 weeks and I still have heard nothing. I have utilized fuel injection and cataclean as well as had a switch replaced and the issue persists. No word from Hamilton Honda. Ashame.

As soon as we entered, we were greeted with big friendly smile from Giovanie . he was very polite and asked us right questions and took time to answer them and explain. He took time to bring cars to show us to accommodate our needs and choices. He worked hard to offer us the best possible deal. We were very happy with the dealership and him. The dealership place is very clean, efficient and equipped with all your needs.

I bought a used Honda CRV and while on the test drive with the salesman I noticed that it was pulling to the right. The salesman Andrew said they can take care it. What's crazy is that on their Vehicle Cost RO Detailed report it says 4 wheel Alignment for Improved Handling and tire wear used car was done. The car needed an alignment. I lost a half day of work for something that should have been fixed before selling the car and spent 3 and half hours at the dealership. I finally spoke with the service manager who told me what was going on and that they needed to replace the tires with better "used tires" and that was going to take care of the issue. The service manager told me they were also going to replace them because I wouldn't have past inspection in PA with the tires they sold me the car with. I spoke to the used sales car manager, some heavy set dude explained to him what was going on and all he could do is apologize and say I'm getting 4 tires out of it. NO! The tires should have been taken care of before selling the car and not putting it on the customer when he finds out that he needs tires because he won't pass inspection in PA. Horrible customer service on the the part of the used car manager. I will not deal with Hamilton Honda again. Andrew the salesman was cool and did what he could, but the customer service from the manager and the wait sucked! November 25, 2025 This is an update after my post above. After exactly 3 months of having the car, the car would not start, I bought a new battery spent $277 on the battery. I then find it it had a bad alternator 😡 another $351 on an alternator and still have to pay to get out fixed. I bought the car on August 13th and on November 13th the car would not start. What else can I say.

Jeff Randall was our sales representative at Hamilton Honda. His approach was a strong driver of our purchase at this dealership. Prior to going to Hamilton we test drove many SUV type vehicles of many makes and models. Once we decided that the Honda Passport was the make and model we wanted we narrowed down the Passport trim package. Then we searched the online inventory of Honda dealerships in our area. We Hamilton Honda and met Jeff. He understood our process and that we were shopping for the best price for the Passport RTL and that two other dealerships had that model in inventory. Hamilton was the winner of our search. Aside from the financial aspect of the deal the dealership is rated very high for repair work, and have other complimentary services that we value. The topper of our experience was having Jeff Randall to help us. He knows the Honda line of vehicles and has a professional no pressure approach. He is well spoken, respectful of our perspective and is an asset at this dealership. Thank you Jeff!!!

I had a great sales experience at Hamilton Honda. Michael S. was the salesperson that we worked with--he was knowledgable, patient, and not pushy as I navigated my first new car purchase with various test drives and questions. Bob O. was the sales manager that we worked with while finalizing the sale--he was communicative, helpful, and flexible in landing at a comfortable price point for both parties. Smooth transaction. Could not be happier with my new 2026 Honda CR-V Hybrid Sport-L! It is my dream vehicle and I did not have to give up any desired features during the negotiation process. Looking forward to the free car washes and the 2 complimentary oil changes per year.