Hansel Mazda

Everyone was great at Hansel Mazda. From the sales manager to the client advisor Celia Medina that helped convince my wife and I about purchasing our first mid-size SUV Cx-90! Both her and the sales manager were patient and made it work for us to leave out of the dealer with full customer service satisfaction and they went above and beyond to make sure that my family and were fully accommodated to a little lunch while they ran all the paperwork so that my kids would be happy as well. Definitely recommend this dealer to anyone and I’m glad that Mazda is finally more attention with all the new upgrades that they’ve made to their vehicles.

After experiencing a difficult situation from another car dealership, Mazda saved the day for me. Keri was the first face a saw, and she completely took care of me throughout the entire process. Personable, genuine, and kind (which was much needed after a rough week). The sales manager also went out of his way to make sure that I had any assistance or advice needed, without feeling pressured. Thank you Mazda (Santa Rosa location specifically!) Highly recommend.

I visited this dealership for the first time today and had such a great experience I wanted to share it. I had an intermittent check engine light coming on in my 2023 CX5. The service staff answered the phone on the first call and let me know exactly what to expect. When I texted inquiring if they had shuttle service, I received a response within 10 minutes at 7:15am in the morning (they do!). When I arrived I was greeted at the door and the service representative asked me specific questions and then went out and pre-checked my vehicle to make sure they could duplicate my concern prior to checking me in. The light was not on and the scan tool did not return a code so rather than charge me, he advised me that it would not be covered under warranty if they couldn't diagnose the problem so I should drive the car and if the light comes back on to come in (without an appointment) so they could document the code and move forward from there. The overall experience was a million times better than what I have experienced at Marin Mazda. I look forward to working with the team at Hansel Mazda in Santa Rosa for all my Mazda needs in the future.

Everyone at this dealership was so friendly, easy going, and pleasant to work with. I never felt pressured into anything, they just genuinely wanted to be of service. Victor was the sales associate I worked directly with, and he was wonderful. Super honest and frank, not BS. Everyone in the shop introduced themselves and made me feel welcome and comfortable. Thanks for a great first experience buying a brand new car!

First visit for routine maintenance on my MX5. Happy to see a local dealership as my options were limited. Tom, Service Advisor, was friendly and worked hard to get my vehicle serviced despite staffing issues. I appreciated the Visual multipoint inspection. See you in 5,000 miles.