Hare-Carpino Chevrolet GMC, Inc.
Marshall, MO
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# Summary This dealership receives praise from most customers for exceptional service staff, smooth purchasing experiences, and comfortable waiting amenities, though one customer reported a significant negative experience involving a vehicle with a pre-existing defect and poor handling by the finance manager. The dealership's reputation appears largely dependent on individual staff performance, with named employees receiving consistent commendation while management issues have resulted in customer dissatisfaction and lost loyalty.
Great waiting room, a popcorn machine, comfy chairs, a TV which we were watching some Bob Ross on. Very nice, we do appreciate the free food (donuts and cookies and popcorn) which have been here when we have gotten our car fixed!!
I recently purchased my new Cadillac Escalade, and I wanted to take a moment to recognize the outstanding service we received. Gabe went above and beyond to make sure everything was set up properly for us. He helped get OnStar activated, made sure our plates were taken care of, and ensured that every detail was handled smoothly. He was patient, knowledgeable, and made the entire process stress-free. Ed, our salesman, was equally great to work with. He was professional, helpful, and made sure we were comfortable and confident throughout the buying process. He answered all our questions and made the experience enjoyable from start to finish. Overall, this was one of the best vehicle-buying experiences we’ve had. We truly appreciate the excellent customer service and would definitely recommend this dealership to others. Sincerely
We had an outstanding experience with Ed and Gabe. I am so thankful for their professionalism and honesty. We have our dream car fully loaded at a super reasonable price. Thank you both so much.
Fantastic service! They helped my family and I get into a new car with little to no fuss. I greatly appreciate everything they've done for us.
Very bad experience finance Manager does not know his job very well sold us a car with the bumper falling off and then when I took it back in to ask him about it, he said my wife hit something and then gave us the runaround until my wife came in there and said something and then all of a sudden he talked to his service manager and apparently there was a work order on it that just showed up automatically and now they’re fixing the car, but they never should’ve sold us that car. It should’ve been fixed before we bought it, it should never been on the lot so with that experience and working with that finance manager that they have, I will never go back. We’ve decided when we buy our next new truck. We will buy it somewhere else and we will no longer give them money or anything, and I will to tell people if they want to buy something they need to go to the city. I will go back to Universal Dodge in Odessa and buy my stuff through there. They’ve worked with us very well on our purchase of a vehicle.
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