Harmony Acura
Kelowna, BC
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The dealership consistently earns praise for exceptional customer service, with staff members going above and beyond to help customers—whether holding vehicles during insurance delays, expediting repairs, or providing patient, pressure-free sales experiences. Customers highlight the knowledgeable and kind team members, transparent pricing with no hidden fees, and an overall approach that prioritizes customer satisfaction over sales tactics.
Best customer service!! Veerpal "Deep" Kaur you are amazing! Ask for her specifically . You will not be disappointed. Very kind with a big heart and dedicated to helping you find the right vehicle. Making you feel welcome and cared for. I put a deposit down on a vehicle for them to hold while ICBC took 2 months to issue me my total loss payment ! Deep went out of her way to make sure the car was held for me , even coming in on her day off ! Thank you very much deep ! ❤️
We had a transmission issue on our Acura RDX that was part of a warranty extension. It happened while travelling to the Interior. We were able to get it into Harmony Acura late on a Friday afternoon and they were able to get it repair and get us back on the road by Monday afternoon. Kevin the Service Advisor did a great job of keeping us updated on their progress and they were able to get the repair completed a day earlier than expected. Outstanding customer service that was much appreciated.
I have had an MDX first then an RDX and after 10 years I traded in for a 2026 A Spectrum RDX. The people and service at Acura are excellent. They go above and beyond and want the customer to be happy in the end. It is a long game and I love my new vehicle. Quinn the Manager has a good team and operation. I highly recommend them for any vehicle you are considering.
Great service from Jim! He helped me when I was getting my mums RDX serviced and it was making an awful noise. He was so kind, explained everything with a high level of expertise and no bs. He only works on Saturdays so I will brining the car on Saturdays for now on because he’s just the nicest guy ever!
We had the best car dealership experience buying our new car from Harmony Acura. Over many decades of purchasing cars, the experience with Harmony Acura was completely different than we have ever had. Our sales rep Steve Garton was exceptionally knowledgeable on the different vehicles. But more importantly, not once did we feel pressured by Steve to make a purchase. We felt like we were being supported as we researched each vehicle while looking for our new car. Steve was happy to show us all the advanced features and to answer all our questions all while demonstrating exceptional patience as we went through the process. Once we decided on a vehicle, we worked with the Sales Manager, John Mitten. John was great at communicating, never pushy and we were able to come to an agreement that everyone was happy with. And the price was the price, no hidden fees or charges. (They even had the ICBC rep on site to deal with our insurance and provide plates) Our experience buying our car at Harmony Acura was not like any of our other car purchases. It was congenial and agreeable, and a refreshing change from the norm. We have no qualms recommending Steve Garton and the team from Harmony Acura. The product is solid, but it was the people at the dealership that made the experience unparalleled for us. Thanks for being different and great..
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