Franchise Dealer

Harper Jaguar

Knoxville, TN

4.7(481 Google reviews)

Brands

Jaguar

Contact

10045 Parkside Dr, Knoxville, TN 37922
(865) 243-3220harperjaguar.com/

Google Reviews

# Summary The dealership receives overwhelmingly positive feedback regarding its service department, with customers praising knowledgeable staff, fair pricing, and exceptional customer care that often goes above and beyond expectations. However, one customer reported a significantly negative experience involving accusations of fraud during the financing process and alleged unprofessional conduct by management.

Amanda Ledford3 months ago

UPDATE!!! I have never dealt with with a company that was so unprofessional. The finance manager accussed me of fraud when I had plenty of proof, that he didn't even try to accept, ie filed tax returns and bank statements. As a professional that has worked in accounting and finance my entire life, this is beyond ridiculous!!! Steer clear of this unprofessional place that lacks integrity!! This conartist got a car from a great dealership that actually reviews income documents!!!

Eric Bailey8 months ago

Thank you to there sale woman Kay, for the outstanding support on helping us and not pushing any purchases on us. Brandon in finance was great to work with also!!!

RN Probus2 years ago

Excellent service, fast diagnosis, fair price for maintenance. I’ve been to several other Jaguar dealers over the life of my car for service, and this retailer is by far the best and the least expensive. We have a great relationship with the service advisor (Darryl) and because of that, he recommended that we look at a car he knew would suit us so well. So now we have two Jaguars. The sales and finance staff (Doug) are absolutely superb, and develop a rapport based on our needs and concerns, and did not leave us waiting around for extended periods of time playing games. The purchase process with Carter was seamless and deserving of accolades.

Howie Boyda year ago

The single best service department I’ve dealt with in 30+ years of owning cars. Blake and Darrell took care of another dealer’s mistake on my F-Type and treated me like I’d bought the most expensive car they sell. A+ all around. Had a comfortable area to work remotely from as well. Sitting in a comfortable chair right behind a McLaren 570 on the showroom. Will bring all my service needs here. Super knowledgeable and they are all car guys. That’s what you want.

Jason Henry2 years ago

Tyler(service advisor), Blake(service manager), Tonya(accounting) and Michael(technician) ALL were amazing for the extra mile that they went in order to make us feel like part of the Harper family 😊. We are approximately 2 hours from the dealership and it was the best 2 hour drive we have ever spent due to the over the top hospitality that me and my wife received. We highly recommend this dealership to everyone! Thank you for your #1 customer service and satisfaction!

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