Harper Jeep Ram Chrysler Dodge
Alcoa, TN
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# Summary The dealership receives highly polarized reviews, with most customers praising exceptional sales staff—particularly Zachary Courtney—for their professionalism, patience, and customer-focused approach, while one dissatisfied customer reported serious service department failures including an oil leak issue that went unaddressed upon vehicle pickup. The contrasting experiences suggest significant variation in service quality across different departments and staff members.
There are lots of places that can fix a vehicle, but not every place can deliver excellent customer service and be a reputable, professional business. I would never recommend this location to anyone. Most recently we took our jeep to have repairs and they gave the Jeep back to us with dripping oil all under the truck. I didn’t even notice that problem until I had pulled off the lot and driven about 10 minutes and I was idling at a traffic light and all of a sudden I smelled something that didn’t smell right. I began looking around for some type of broken down vehicle only to realize I was smelling oil burning from my own vehicle. I then noticed my check engine light was on. I immediately called my husband and had him call the shop as I found somewhere to safely pull over until I was sure I wasn’t running dry the shop never for warned me when I picked up my vehicle that it would have this issue but reassured my husband that we could just bring it back to the shop and they would properly clean off the residual oil like they were supposed to. No apologies were given to my knowledge. This is not the first incident we have had with this location merely the most recent. I would never recommend to take your vehicle to this place when there could be so many other options with Employees that actually care not only about providing service but about building trust and relationship with their clients.
Absolutely one of the top “big purchase” experiences I’ve ever had, not just vehicles. Top notch from beginning to end and will absolutely do business here in the future. Dylan was one of the most personable salesmen I’ve ever encountered.
My experience was absolutely awesome! I drove approximately six hours to purchase my vehicle, and it was completely worth it. Before making the trip, I spoke with Zachary Courtney over the phone since I was buying from out of state. The process had a few extra steps because of that, but he stayed with me every step of the way. Zach was fantastic—professional, patient, and incredibly helpful throughout the entire process. I truly appreciated his positive energy and genuine care for his customers. He made what could have been a stressful experience smooth and enjoyable. I highly recommend this dealership. Everyone I encountered was friendly and professional. The team here is outstanding!
Great experience! Fast, efficient, and they listened to what I needed and wanted.. not what they wanted to sell to me. Zach Courtney is one of the best in sales I have ever had the pleasure to work with!
I had the most pleasant experience at Harper. My salesman was Zach Courtney. He was knowledgeable, professional and honest. He answered every question that I asked and delivered exactly as promised. I recommend calling Zach for your car needs! Shout out to Cliff Cunningham as well! Thanks Guys! It was worth the trip from Georgia!
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