Heiser Automotive Group

The salesperson took time to drive a car for me to see in West Bend. That’s why this is not one star. I was told the dent in the quarter panel would be fixed, and I arranged to drive to Glendale to see it again, two days after the body work was to be done. While the dent had been pulled out, the paint had been sanded and tiny gouges still appeared at the spot. In other words, the body work had been poorly done or not yet completed. However, the salesperson still wanted to discuss a possible purchase. I abruptly left, very disappointed that no one had texted or called me that morning with updated information on the “repair” (and saved me a 90 minute round trip.)

I am not sure if this is a growing trend but it seems as of late Heiser seems to be treating customers horribly. Unfortunately my situation goes back 3 years when I leased my vehicle, I made a very specific offer over the phone. Heiser obliged, I was happy and told them write up the paperwork and after a long day of work I made the drive and drove to the dealership and made the deal. My first mistake was not paying attention to the details as they twisted all the numbers and 3 years later I am in simple terms out over 15 thousand dollars as I review the lease 3 years later the paperwork does not show what was verbally agreed on over the phone and I’m basically up a creek without a paddle. I now refuse to talk with anyone from Heiser over the phone or face to face because I want written proof of the conversation and I barely get responses from the dealership. I’m not sure if this is even the correct dealer but I don’t care as Heiser are all connected. Just would like to thank them for basically stealing 3 years worth of my money and leaving me without a clear path forward during very uncertain times.

I’ve never dealt with such a bad dealership before. Recently made a purchase with them but once the sale was made they became impossible to contact or handle business with. Hands down the most unprofessional sales department I’ve ever dealt with. I called every day for a week and left a voicemail to get the dealership to correct an error they made and not one of their finance managers respectfully called me back to take care of the issue. Messy messy. It’s so awkward and uncomfortable to have to repeatedly try and get assistance from the staff at this dealership. Never again. Seeing as how costly vehicles are to purchase these days do yourself a favor and find a better quality dealership to work with so you’re getting the deal you deserve. I can assure you this place is not it for that. By the way. In response to my review, my username here wouldn’t match with my purchase records at the dealership. So don’t pretend that this is a fake review when you know exactly who is writing this. You know I’m the one who bought the Buick and exposed y’all for your terrible business. Or how about recently how you had to return things to me because your business is so rotten. Real customer and real review and I have the proof, so don’t say I don’t match your records to try to act like it’s a fake review when you know exactly who I am and you know I exposed all of you over there and made sure you did your job when it came to my purchase with you. Even recently I had to make repeated attempts to get this dealership to make a return and the staff here literally lied and pretended that they were processing it and they never were. They led me on with them for weeks. They even told me to go to my bank and pick up my return that they claimed was there and the return was never even processed. He just lied to try to get me out of his hair. It was really weird. I had to go directly to the source to get them to finally make the return. The source said that it was the first time they had a customer ever have to do that. I even had to write a statement talking about how the dealership wouldn’t do their part hence why I had to go directly to the source so yeah it’s not a fake review. It’s a real thing. You guys fought tooth and nail to avoid having do your job with me when all you had to do is just do your job. That’s fine with me. I still got you to do it didn’t I? To the manager, who is reading this review, you know exactly who I am and I hope every potential customer reading this takes this as truth and nothing less. I was regular customer and this is exactly how the dealership handled themselves. I don’t need to lie. It’s all facts and I can beck it up too. The conduct, professionalism, and character amongst a fair amount of staff I have dealt with here is shameful.

I bought a 2024 Traverse in early September. 2 of my major needs were the ability to transport 7 people and the installation of a trailer hitch. Neither headrest in the 3rd row seat work properly and GM has not engineered a hitch for this vehicle. I'm now driving a "loaner" 5 year old minivan with over a 105k miles on it, awaiting repair, instead of the vehicle I paid for. Chevy knew of both these issues, so I can only assume Heiser staff did also. To compound matters worse, is the lack of communication regarding the status of the repairs. Gerard Update, I got a call from Heiser. I was so excited until I found out all they were calling about was that they needed their "loaner" back. I suppose some of this is my fault. I try to see the best in people and that's not always the case.

Jennifer Reis has helped me many times and has again gone above and beyond for me after an accident earlier last year, she continues to call and let me know about my current vehicles up to date quality care and check on my wellbeing! What a great representation of customer care!