Heller Motors

I worked with Kyle Fajardo, salesman, to buy the first vehicle I ever purchased sight unseen. He was great to work with, showed me everything about the vehicle through videos and pictures. There were no surprises when it arrived. Heller Motors managed the shipping and it showed up at my door. Great experience and would definitely do this again with Heller Motors and Kyle. Thanks Kyle.

My husband and I had been looking for the perfect vehicle for me that would have enough room to accommodate our blended family. We were able to find one through an outside website, and my husband called on it right away to get a little more information. It took us a little bit to gain the financing, but we were able to hold the 2021 Expedition with a deposit. We do not live in Illinois, so we were able to get it shipped to our home. We were unaware that the vehicle had to first travel from Canada to Illinois, so it took a little bit more time than we had hoped to get the vehicle into our possession, but that was not really a huge deal. Once the vehicle got to them, we were informed of a few things they were going to look into fixing if we were willing to wait a little bit longer. We agreed that we wanted to have it looked over one last time before having it delivered, so we agreed to have them see about fixing a few things. There was a chip in the wheel well that they were going to need to order the paint for, as the color is pretty unique. They asked if we wanted to have it fixed by them or have the paint sent to us to allow for us to get the vehicle faster, my husband knows a few people who can do cosmetics like that so we decided to have the paint sent to us and the Expedition put onto a trailer to be delivered sooner. There was an issue with the retractable step, but we have too many inpatient children that would not wait for the step to fully come out before stepping on it, so it is not needed to be fixed and because we decided to go that route, we were not only delivered our Expedition, but a check for the amount it costs to have it fixed. My husband did most of the talking and dealing with the people at the dealership, but we got an amazing vehicle and great service, which is not something I am used to happening at a dealership, so I will not only be recommending others to check there inventory out, but will definitely be back to check into what they have available and/or for any other future vehicle needs. Thank you for making our experience buying a vehicle so painless and actually enjoyable.

This was my first time in about 15 years purchasing a vehicle from Heller Motors. Both my mom and I have had terrible experiences here in the last. However, I reached out to Justin Greenwell because I have been looking for a 1-Touch Jeep for years. I finally found one on their website and it was a fresh trade-in. Justin reached out to El Paso immediately and put a hold on it so it couldn't be sold. Justin kept me updated every step of the way while the vehicle was going through service. I'm not always the easiest person to work with as I've been working in some aspect of the automotive industry for several years. Justin was so beyond patient and understanding throughout everything. I would hands down buy a vehicle from him again. I absolutely LOVE my Jeep and it wouldn't have been possible without him!

Had the privilege of working with Jake on his first in person sale as a salesman. And I must say, he did a great job. Super honest, forthright, and transparent. I appreciated his communication consistency throughout the process. And over all, just a great guy. Not to mention the manager, Eric, who also helped us out a great deal, and was great to meet and work with. Highly recommend these guys.

My husband and I traded in our 2015 Honda CR-V (that we’d put many miles on, but still LOVED & weren’t sure we wanted to trade in) for a top-of-the-line 2021 gently used Honda Pilot & we feel like we got a great deal & were treated so well by our salesman, Justin Greenwell! It’s only been about a week & we’ve absolutely fallen in love with the Pilot! If it weren’t for Justin’s great service & understanding we might not have made the decision to go for the new-to-us vehicle. Plus, I’ve had several questions since the sale & Justin has been really helpful in answering them. I would highly recommend doing business with him! Here are some pictures of the car we purchased, just so that you can see what high quality merchandise they have there at Heller Motors.