Hempstead Lincoln

called to schedule a recall service for my 2023 Lincoln Aviator, and the service department at Hempstead Lincoln told me they wouldn’t provide a loaner vehicle because I didn’t purchase my car from them. This is unacceptable — for a manufacturer recall, every Lincoln dealership should honor the same level of service and provide a loaner vehicle to their customers. I own a Lincoln and expected consistent, brand-level support regardless of where I purchased the vehicle. Very disappointing experience. I used to come here for maintenance service, but never again.

Carmine best salesman I've ever dealt with. Honest patient professional easy going and I've bought 12cars in my lifetime.shout out to jc for helping with the purchase thanks. Everyone 5 stars out of 5

Run away from the service department of this dealership as fast as you can. This is the most inept and unprofessional department I have ever taken a cart to. I purchased Butler service with my lease from them last year. They first picked my car up, kept it for three days and returned my car to me dirtier than when it went with the excuse that the butler service was down. They then picked my car up again to do updates, kept it longer than the day because they could not complete the updates and then returned my car to me and my window controls for the passenger side window no longer worked from the driver side. When the young man dropped my car off, he flagged me on the issue and said the dealership would reach out about. They never did and when I called them about it, they acted completely ignorant of the issue. Then, when I setup for them to pick the car up to fix, they never sent a link to be completed for the loaner until it was time for them to complete the pickup and I did not have access to my credit cards to complete the process, so they never picked up my car to fix it, nor did they ever contact me again. I hate this dealership and will never do business with them again. Run away fast, not walk. I will also be flagging corporate on this issue.

Very poor service service department I was go there for my 2025 Lincoln Aviator service they denied they said where you buy, you have to go that dealership I’m asking them. I’m buying the Lincoln dealership I’m not buying any grocery store but they are denied who is supervisor there he was very rude in my suggestion. Shame on you Ford. You hire like that person. I have some pictures video clips. Let me upload on social media

Dear John Billard - CEO I am writing to express my deep disappointment and frustration regarding my recent experience with Hempstead Lincoln as a repeat lincoln customer. The vehicle I purchased from your dealership, which was newly built and waited several months for, has turned out to be a potential lemon. Although I have only owned the car for a couple of months, it was delivered with defects, including the car light feature not functioning properly and the doors/ trunk occasionally failing to open immediately. I expect every inch of the car I'm investing my money to function properly. This is entirely unacceptable, particularly for a vehicle that should represent the quality and reliability associated with the Lincoln brand. Adding to my frustration is the poor service experience I encountered. After bringing the vehicle in for repairs, your service department assured me that the issues had been resolved following several days in the shop. However, upon receiving the vehicle back, it was evident that the defects had not been fixed. This level of service is both disappointing and unacceptable. Given the circumstances, I have also taken steps to escalate this matter. I have formally reported the issue to Lincoln Corporate and will be filing complaints with Consumer Affairs and the New York Attorney Generals office both regarding the defective vehicle and the documented false assurances provided by your service department. I trust that you will treat this matter with the seriousness it deserves and provide a swift resolution. I look forward to hearing back from you promptly with a clear plan to address this situation effectively.