Henkel Chrysler Jeep Dodge

Everyone was really helpful and patient. I didn’t feel pressured at all, or treated like just another sale. There was even an issue with the loan paperwork and Loren drove all the way to Lansing for me to resign. Great service and I’m so happy with my dream car!

Unlike our local Dodge/Chrysler dealership, Henkel Auto Group went far beyond the other local dealership. They provided better options within a limited possibilities.

I called about a jeep in stock. I worked directly with Loren the salesman, i told him exactly what the bank approved me for, he agreed he would try make the numbers work, he knew exactly what we were approved for, i was very straightforward. We drove an hour to test drive the jeep. After the test drive i crawled underneath, it had a substantial oil leak, he said the service department did a checkup on it, clearly they missed it. After i mentioned the leak, he then said he couldn't make our approved amount work, this is bad business practice. Dont lie to your potential customer and try to change the script after we show up. I plan on speaking with a manager tomorrow. He should have been up front and not wasted our time.

Smooth transaction. Found the vehicle I wanted online and called ahead. They had it parked out front and ready for me to test drive. Fair price on both the vehicle and my trade in. I’d definitely buy from them again.

Purchased used 2024 Ram 2500 Truck. The first day I looked at the truck I noted the back seat was wet...at time I assumed the window had been left open?? I told sales guy about it, he said he would check out... As it ended up there was a cab leak. Leaking inside drivers side rear corner, dripping on top of back seat. It was Michigan winter and did not see anything until things thawed out then it was obvious there was a problem. My beef is that the dealer put about 6K miles on this truck according to car fax...in that time no one noticed this problem??? I find that hard to believe. I did talk to sales manager after my purchase, he said they would fix it under warranty....as of tomorrow my truck will have been at another dealer that is closer to my home for 2 weeks straight getting this issue corrected. It is unfortunate to spend so much money and time trying to find the right truck and the right price only to have this leak, something that should have been corrected before the truck was ever sold, especially given the fact that it is still under warranty. Very disappointing experience....