Herb Connolly Chevrolet

I had an excellent experience at Herb Connolly Chevrolet. The salesperson, Matheus, who assisted me throughout the entire process, was absolutely amazing. He made everything smooth, easy, and completely stress-free during my Chevy Trax purchase. From start to finish, the process was clear, professional, and efficient, and I truly appreciated how attentive and supportive he was. It made a big difference and turned what can usually be a stressful experience into a very pleasant one. I would also like to recognize the great service I received at the service department. Aeryn and Soren were incredibly helpful, kind, and professional. Overall, I’m very satisfied with my experience and highly recommend Herb Connolly Chevrolet.

Such a wonderful experience all around, especially with Peter! He was kind, helpful, and got me in the vehicle that me and my family will surely enjoy. The vehicle is comfortable, filled with wonderful tech features, and did I mention brand new. From beginning to end, I truly felt like a priority. I'm loving my new 2026 Chevy Traverse and can't wait to create new memories in it with my family! Thank you for making ths transaction so easy.

I’m very disappointed with the service experience I had at Herb Connolly Chevrolet, especially with the Service Advisor Joie. From the very beginning her attitude was impatient and unprofessional, and it made the entire process unnecessarily stressful. I brought my truck in because the check engine light came on, and despite leaving it for service I received no communication or updates about what was going on. I even went to the dealership in person and still no one could provide me with an update. Later, she was rude to me on the phone and even hung up on me during the only communication we had. The ride she said she would send to pick me up never arrived. When I went to pick up my truck I spoke with the manager, but until today I have not received any summary or explanation of what was done to my vehicle under warranty. As a customer, I expect clear communication, respect, and transparency, none of which I experienced here. I truly hope the dealership addresses this internally so future customers do not go through the same situation.

Peter Franklin a Product Specialist at Herb Connolly Chevrolet in Framingham was amazing!! I do not have enough good words to say about how personable and well he handled purchasing a used car. I would highly recommend him!!

$200 for them to not be able to figure out what's wrong with my Cruze. You'd think Chevrolet dealers would at least not charge you if they can't figure it out. They recommended some work for another couple hundred on top of that, and they said it wasn't even guaranteed to work since they didn't know what the issue was. You can imagine I wasn't inspired to feel confidence in their process after that. I didn't like paying $200 to walk away with nothing, and was less inclined to pay even more to potentially walk away with nothing. That's a lot for any average person!! Maybe this "Service Brake Assist" should be logged like any other error code. I wonder if the manufacturer ever gets this feedback from the dealership. I'll probably be looking to trade this in soon, and I'll definitely be interested in what the service/maintenance policies of the next manufacturer will be. For now, I'll be getting my service from the small, independent mechanics.