Heritage Automotive Group Inc.

I bought a new Bronco less than a month ago. Two weeks ago I had an engine sensor go off. Called service and was told I couldn’t get in for two weeks and it was safe to drive. Had to park it this past Tuesday as the same sensor went off and the additional check engine sensor went off and it lost power. It was towed to the dealership on Wednesday and I’m being told they will most likely not look at it until the original service appointment which is 5 days from now. I am very disappointed with the customer service as my husband and I have called repeatedly since it was towed and no one has given us a definitive answer. It was not until 4:45 this afternoon that I finally got someone from Service to give me the bad news that they have not looked at it yet and most likely won’t look at it until next Wednesday. I have never had an experience with a service department that communicates so poorly. Also, how are they not able to look at it when it is sitting on the lot? I find it tough to believe they can’t fit it in to even run a diagnostic. It’s a brand new vehicle less than a month old. I can’t decide if this is a reflection of Ford in general or the dealership as I am a first time Ford owner.

Good deal on a new ranger polite and not pushy. Worked to get a fair deal

We bought our 2015 Tacoma from Heritage and have them service said truck. The staff at heritage is great, we bought from Alex, who works with us to get us into the right truck! He’s awesome. We also work with Dana in service and she is awesome too. I personally know a few of the service techs and they are great people, decent hockey players. I would absolutely check them out if you are in the market for a new car or truck.

I bought a vehicle here in 2013. Have had it serviced here ever since. Quality of service was really good up until 2020. Service post-pandemic has been subpar. The work has been fine, communication while my car is there is non existent.

Very pleasant to deal with. I also love that they allowed me to bring both of my dogs with me for my appointment. Even though it wasn't necessary they provided water and treats for my dogs. I'll definitely be using them again.