Heritage Chrysler Dodge Jeep RAM Harrisburg

Called about a used Nissan Frontier and was told the price was firm. Two days later I get a call asking if I wanted to test drive it and was told they would take $1,000 off the price. I went up and test drove it and made it clear to them that Nissan is having 1.9% financing on new leftover models and 3.9% financing on certified preowned models. I was told with excellent credit I was looking at 5.44% financing if I bought from them which wasn’t in my best interest. I left and ran numbers at home and decided to make them an offer on the truck with $5,000 down and their 5.44% interest rate in mind. I made it perfectly clear my offer was firm and no negotiation or counter offers back at me. I received a call saying great news great news which was followed by not one, but two counter offers by them which I declined! I ask them what they didn’t understand in my email and offer to them as my offer said FIRM! They acted like my $5,000 down money wasn’t green enough for them and they didn’t accept my offer which was fine. I then received another call with yet another counter offer followed by another voicemail message from a sales manger for me to call him back. I sent the salesman a message that I was no longer interested in the truck and to pass it on to everyone who is calling me and leaving me messages to STOP! I will buy a new Nissan or certified preowned Nissan directly from a Nissan dealership and get way better financing! I don’t need any more of my time wasted with this back and forth nonsense . If I don’t like their sales price and they don’t like my offer price, that’s fine. But the never ending phone calls and voice mails are ridiculous and need to STOP! Obviously the sales staff and managers aren’t on the same page with all the phone calls I’ve been getting from several different people there. It’s beyond bothersome and I made it clear I am no longer interested and would appreciate the phone calls to STOP! During the test drive the salesman mentioned several times how they don’t work on commission and it didn’t matter to him if I bought the truck or not! I could tell that by how all the sales staff were sitting at desks on their cell phones or computers. Not another customer to be seen except for me. One employee was so bored they started playing a saxophone and then pulled out a guitar and was playing. Doing anything but selling cars! When all the BS smoke cleared we were $500 apart and that was worth them losing a sale over! The salesman also told me they rotate their vehicles to other dealerships and here today gone tomorrow! So instead of selling the truck over $500 you’s would rather pay a hauler to load it up and ship it to another dealership so they can clean it and advertise it there. Like doing that is FREE and doesn’t cost money? This place is a joke and they would rather lose a sale over $500 then actually sell one. Sorry, but at my age I don’t have time for silly games and can see why no other customers were there except for me and I clearly understand why the employees sit around playing on their phones or musical instruments in boredom. **UPDATE on Monday December 29th I bought a brand new Nissan Frontier ProX directly from another dealership who wanted my business!**

This is for Service Department. I would like to take this time to show my appreciation to Service Advisor Terrell Scott that showed exceptional customer service from start to finish. Terrell should be praised for performing exceptional communication, exceptional follow-up, exceptional knowledge, exception understanding to have vehicle repaired at a timely matter. Now adays it's hard to find an exceptional employee that is happy to take care and understand customer needs. Please show my appreciation to him along with the technician that performed repairs. You have my business!!! Sincerely James Hatley

We just bought our 4th vehicle from Sidney Ruth, and like usual, he's always in point. Polite, prompt, and always on the ball. He went above and beyond for us, yet again. Thank you Sid!

This is my second car with Sidney and my fourth with Heritage. I’ll never go anywhere else. Sidney is knowledgeable and personable and there is no nonsense upsells for junk that nobody needs. He doesn't play games with price or pressure to spend more than I’m comfortable with. There are so many sketchy online places and dealers, it’s a good feeling to know I have a person and place that will get me what I want for a price that is fair. I’ve got kids that are driving soon and I wouldn’t even consider going anywhere else than Sidney at Heritage.

I wanted to take a moment to recognize Ellie Finley for her outstanding efforts in helping me find a car. From the moment I entered the store, I was welcomed with warmth and kindness. Ellie made me feel right at home and demonstrated her expertise regarding the car I was interested in. She was incredibly patient while working through the numbers, making sure I felt heard throughout the process. It was clear that for her, it wasn't just about making a sale; she genuinely prioritized customer experience and ensuring I felt confident about my new car. I would also like to extend a special thanks to Sean in Finance. He provided thorough information about warranty options and shared valuable advice on paying off my car, which I truly appreciated. One small observation I had was that the team seemed a bit short-staffed during my visit. While I understand they were managing multiple couples at once, I'm certain that the experience would have been even better if they could focus on one customer at a time. Overall, my experience was positive, and I appreciate the hard work of the staff.