Hertrich Chrysler Dodge Jeep Ram Pocomoke

As a first time Car Buyer I was referred to Jocelyn Mack with CDJR with Pohanka. As a salesperson she went above and beyond! Jocelyn picked me up brought me to the Dealership, I told her what I needed and Jocelyn delivered EXACTLY what I wanted in a vehicle at an awesome price! My experience had been nothing short of incredible! Shes not just a Saleswoman n she’s the FAVORITE Saleswoman and everyone else is just an Option! Go see Jocelyn Mack at CDJR at Pohanka in Salisbury!

Wayne, in service and Brittany the service manager are amazing! Had an issue with my Dodge Durango that was pretty complex and turned out to be wiring. Did need to make a appointment however when they work on the vehicle. They do a very thorough job. Will definitely be back for service and a new vehicle when my son turns 16 next year. I appreciate this team's patience with my temperamental vehicle. Another thing is that if any factory parts are replaced, they cover a 2-year warranty on those if there's any issue with those same parts. Again, thoroughly pleased with service and I greatly appreciate it.

My first point of contact was through Nicole Waters, when I was greeted at the service desk. I had made an appointment for oil change and tire rotation. She responded to my needs in a friendly, responsive and timely manner. Goes beyond what is normally expected. She improved my customer experience. Keep up the excellent customer service. I will continue to use Hertrich services. Thomas E. Blackwell

We bought an awesome Ram Rebel pickup truck, and Bob Schmitz was our salesperson. Bob is the man! He was able to find the Rebel at another Hertrich location and have it delivered to Pocomoke. It was detailed and spic and span when we arrived to pick it up. Great truck and great experience! Fast forward almost a year, and we just didn't drive the Rebel as much as we thought we would. We took the Rebel back down to Bob at Hertrich. Nicole, the general manager, worked with Bob and bought the Rebel back from us for a great price! It was a great all-around experience and we will miss that truck. Highly recommend Bob and Nicole for all of your vehicle needs. We will be customers for life!

Excellent customer service! Had warranty work done on my truck. Service manager worked well to get all my parts in and keep me updated on when the work would be started. I was advised when all parts were in and when to drop off my truck. They advised me that the work would take 4 days and would let me know as soon as everything was complete. I was given a rental vehicle that was all set up, all I had to do was show up at the rental shop which is just down the road from the dealership. It took 3 and a half days and I was contacted that my truck was ready. They took the rental truck back for me and the work done to my truck was top notch!!