Hickman Chevrolet Buick GMC Gander

Great service friendly staff I like that we could book our vehicle appointment online rather than waiting on the phone.They were on time for our appointment also they called to let us know when it was ready for pickup.

Stopped in and asked if I could get an oil change in the morning and so accommodating they helped me out for everything. Great people great service.

I specifically asked for a reliable vehicle, the saleswoman from gander sold me something that was very high maintenance, and few times a month i would have to bring the car in to get fixed. After about 5 months of having the vehicle and going through a lot of trouble, they could not figure out the one issue, i had to get rid of the vehicle and i am glad i did. Never returning back, because all they care about is money. They will not fix the issue until the warranty is up so they can charge you. The worst place to buy cars.

We bought a 2015 Chevy Silverado with 38 thousand kms on it at the end of December 2020, motor was running rough asked about it and was told that it’s normal because it was a basic truck and it doesn’t have a lot of sencers, now with only 50 thousand kms on it the motor is gone, push rods is bent, camshaft is damaged , can’t get the gaskets or enough push rods to fix it… nothing but a lemon…… we always had a Chevy / GMC but never again…..

Have GMC Sierra. Having brake issues stemming from a brake booster recall. Called GMC Canada perfect customer service. Confirmed the recall issue. Made appointment with Hickman's for issue. Went for scheduled appointment time slot. Advised would be contacted when complete not a long job. After walking to mall(shuttle was offered👍) I made my way back after 2 hours. I seen my truck drive out of the shop thinking they were doing a test drive......An hour later(now 3 hours total) I decide to inquire on the status of my truck only to notice it the parking lot . I asked my service advisor why I wasn't called about my truck being complete. He looked at the computer and said it's still being serviced. I said well my truck is out there. The advisor left for 5 min came back said your truck needs a new brake booster but doesn't come possibly til Monday, today is Friday and we don't have loaners available for this repair code.. And the mechanic advises not to drive the vehicle for safety concerns. And my extended warranty does not cover a rental. I live over 100kms away so walking was out of the question and a cab ride to costly at Christmas. I had to sign a waiver to drive my vehicle off of the lot the same condition I drove onto the lot, never getting an explanation to why I was not contacted without my own investigation. The mechanic assumed I guess no one would ever ask???? The service Advisor was so eager to get to lunch he started slamming his pizza down. Only saying when you figure out what your doing, to let him know. You get 1 star review as this was totally unacceptable and I would say I am not the only one that has dealt with a service issue because all around the dealership are notices stating to treat the Hickman employees like they are not adults by talking nicely to them but they can treat us the customers like someone that has no value of time. Now I wait to get a call to get my truck fixed. Let's see what happens! Will follow up with a better review hopefully.