Hickman Chevrolet

BUYER BEWARE - Now that the dust has settled. I decided that I have to post about my experience with this company, if for anything to protect future buyers. I purchased a secondhand 2022 Chevy Malibu in 2024 and in a short two months or, so all my brakes were shot, and the car needed an oil change already. Red flag out of the gate, not to mention the car had items left inside from the previous owner. I tried calling the guy whole sold us the vehicle who ghosted all my calls and did not return them. They did fix my car at no cost, but it took me hounding them. Fast forward to January this year, 18 months of owning the car and my engine was gone. The cost was $3,000.00. That did not begin to change until I called GM myself to realize that this was a known issue for this model. But collectively they offered me a half and half cost share (I felt like this should be no cost give my research). Throughout, GM was useless and did nothing, and ultimately, I was left with a $1,500.00 bill. Then, when I picked the car up, I got about ten feet from the lot and noticed the check engine light was still illuminating. Then, I was faced with another $680.00 repair that was a shared cost. So, after 18 months the car had a cumulative repair cost of approximately $8,000.00. On a car that to me is not two years old. My post is merely meant to inform those considering buying from this dealership to have the vehicle once over by another garage for a second opinion to make sure you are buying a quality vehicle. Or spending your hard-earned money for something reliable. My whole experience I was on my own, even when the car was fixed no one explained to me what had gone wrong, what was fixed, and what to expect if anything in the future. And to top it all off, when I went to get my car and paid $2,100.00 of my shar of the cost, I had to shovel out my car that was in the parking lot as seen below. Like talk about salt in the wounds and to stick it to the customer one last time. You couldn't bring my car around? That is what I guess they consider "customer service." I can honestly say I will never go back there again and will tell anyone I encounter in the future about my horrible experience. Do your diligence, or better yet, try the next place you come across.

Excellent experience with Andrew, Roger and the crew. Andrew was super responsive and easy to talk to, and was sensitive to what we needed in a vehicle and our budget. I didn't feel like I was being messed with, and I don't think you can say that for every car purchase. Overall, would absolutely recommend folks grab a car here.

Hickman's "Lack of Service" Dept. is frustrating to deal with. I previously made an appointment to have brakes serviced. After waiting for 2 weeks I was asked to rebook for another 2 weeks. I refused given this was a safety issue. When I dropped vehicle off they did not complete and they had to keep vehicle for another day to complete. Additionally, I booked an appointment for May 21 to change winter tires - 3 weeks in advance - and received another call the day before appointment advising they have to cancel but can rebook for another 3 weeks. If you offer and charge to complete a service, you should be able to provide..... Awarding 1 star here as there is no option for 0

We purchased a 2025 gmc terrain. From the helpful reception experience to a great sales experience from Shane. Then dealing with Melissa and Roger it was a seamless professional and rewarding experience. The Hickman experience was excellent. Some of the best folks we have ever dealt with. Thank you for all your help.

I purchased a truck from this dealership in Spring 2025. In early December I noticed that the truck was noisy on the highway and that there was something not right. Called the dealership and they quickly gave me an appointment to come in to have the truck looked at. Upon the inspection by the technician, it was deemed that the four tires were defective. Not only did they replace the tires but the level of customer service that I received was top notch, to say the least, including both the service desk and the service manager. They truly went above and beyond. Would highly recommend this dealership to anyone