Hickman Chrysler Dodge Jeep

Both times I have had service done at this location, I was shocked at how quickly they were able to do what needed to be done! They ensured my vehicle was completed as soon as possible so that I would make it back to the ferry to get home! Excellent service, wonderful staff - Matt, in the service department, is the best! Boyd, our shuttle driver, was fantastic and super helpful as well! 1000% Worth the drive from Fogo Island to St Johns for the service recieved! Thank you!

Got a call for servicing it was exactly what I needed. Told service the check engine light had just came on and the tailgate latch was not working. Plus needed a piece of mind check done and gave them the milage. I was travelling the next day for a week for christmas. And they could just put the keys in the kiosk fo my return on the 27th Dec Dropped the truck off that night. Got a text next day check was done needed from and rear brakes front not under warranty cost 825, rear under warranty. Told them to proceed with rear but not front as i was going to buy a new truck. They texted back to come get the truck as they did not have the parts for rear brakes. I asked why the largest Ram dealership in NL did not have rear brakes for their most popular truck. No response. Texted to remind them I was out of town till the 27th and to o the brakes when the parts are in . It is now 2 Jan no call not parts for warranty work guess. Went to get my truck on the 29th weather delays etc getting home. No keys in kiosk no email rec to lay etc But I had a spare set. Took me 40 minutes to get truck out it was covered in 2 feet of snow and ice. I was told truck would be safe there. Expresses that to these vice person amd that I think the snow have havd damaged the cover on the pan. Response was well we were closed. No follow uo on brakes no follow up on possible damage. And they did not even look at the tailgate!!!!! This is typical of the lack of concern I have experienced with the service department since o bought the truck in 2021.

UPDATE APRIL 30 - Purchase experience was great but service experience is lackluster. I've tried to ready out twice over the past week and a half to resolve a issue with my last service and it's been radio silence. Purchased a used truck off these folks today and it was a great experience! Special shout-out to Tony Goodridge, best salesman around.

I recently brought my Jeep Trailhawk in for service at Hickman's Chrysler Dodge and had a great experience. Booking the appointment was quick and easy, and I really appreciated the option to drop my vehicle off the night before. The check-in kiosk made the whole process even more convenient and hassle-free. The service department provided excellent customer service—Dave Janes kept me updated throughout the process, which gave me peace of mind. Even better, my Jeep was ready sooner than expected. Overall, a very smooth and positive experience. I’d definitely recommend their service department.

Five stars for the sales department, one star for the service department manager when it came to helping me with my windshield. I started leasing a Jeep from here back in 2024. It was new at the time with 0km. It came with Gorilla Glass pre-installed which is supposed to be superior. At the beginning of the month I ended up with a thermal/stress crack in the windshield. It clearly started from the top of the glass and there was no evidence of a rock or debris having hit the window. This happened just a few days after I had the Jeep in for regular maintenance (oil change and tire rotation). Through it all, the service department manager looked at it briefly and said there was nothing they could do and it would have to go through insurance. Thankfully Bill in the sales department went above and beyond and was able to help alleviate some of the financial burden. As it turns out, Gorilla Glass wasn’t initially supposed to be installed in the Jeep, but from what I was told Hickman had a partnership with the company at the time. Usually, Gorilla Glass comes with two-year warranty, but because it was a “partnership” they only offered a one-year warranty. In the end neither of the two businesses wanted to take responsibility for the windshield. Disappointing to say the least as owning and maintaining a Jeep is expensive enough as it is without the added hassle of no one wanting to help you when something goes wrong that should be covered under warranty. Again, kudos to Bill. If I end up with another Jeep in the future it will be through him for sure. He genuinely cares about the customer and helping as best he can.