Hiley Chevrolet

Everything was absolutely amazing. Ivan and Al were both super helpful. I was not pressured and there were no hidden fee or add ons. Very professional and helpful throughout the entire process. I found the exact car I wanted within 30 minutes and picked it up the next day. Cannot say enough good things about this dealership.

I brought my 2023 corvette stingray in to have some paint scratches repaired. Jeff Mercer was professional and amazing from start to finish. He gave me a courtesy call and politely walked me through the entire process. I ended up having to work with my insurance company on this but Jeff made the process seamless. He asked the right questions to make sure I got what I needed done and within my coverage. Jeff made a call to get me to my rental. After the work was done, Jeff was even able to make a call to squeeze my car in for an oil change the same day. I really appreciate someone as professional as Jeff still in today’s ever changing industry. Give that man Jeff a raise. I will do business with Hiley again thanks!

Hello everyone, I wanted to take a moment to share my experience at Hiley Chevrolet. For me, shopping for a new vehicle is one of the most stressful things you can do. You’re making a major purchase, and suddenly every vehicle you look at seems like the perfect one! 😂 After shopping around, I ended up at Hiley Chevrolet. The first thing that stood out to me was their impressive selection of trucks. I definitely had my eye on a few of them! However, one particular vehicle really caught my interest. If you’re anything like me, you probably don’t enjoy being immediately surrounded by salespeople the moment you step onto a dealership lot. I usually prefer to look around, find a vehicle I’m interested in, and then ask for assistance when I’m ready. That’s exactly what I did here. I called the dealership and asked if someone could come out to greet me and bring the keys for a test drive. That’s when I met Jenna. She was one of the friendliest people I’ve encountered at a dealership. She wasn’t pushy or overbearing, and she made the experience comfortable from the start. We had great conversations about the vehicle, and she was upfront about being in training and having another team member available to help answer any questions. It was refreshing to work with someone who didn’t add to the stress of car shopping. After test-driving the and discussing things with my wife, I was still on the fence. When we returned, I had the opportunity to meet Elizabeth. These two are truly a dynamic duo! Elizabeth was incredibly knowledgeable, friendly, informative, and an absolute pleasure to work with. She suggested I take a look at a Suburban, and wow—it was impressive. Unfortunately, my wife convinced me that we should continue looking for a car rather than a truck or SUV, so we decided not to make a purchase that day. The reason I’m writing this review is because great customer service deserves recognition. Even though we didn’t buy a vehicle, Jenna and Elizabeth left a lasting impression. If I decide to purchase a truck in the future, Hiley Chevrolet will absolutely be one of the first places I visit. These two ladies represented both themselves and the dealership exceptionally well. Thank you, Jenna and Elizabeth, for a job well done!

Had an oil change done. Also asked them look to and see if there might be a coolant leak. I was told they could see some coolant leaking from somewhere but that I need to make an appt. and bring it back to have coolant leak looked at by another tech. They also rotated the tires. I was told I needed to replace two sensors and was quoted a price that seemed very high. So when I left Hiley, my service tire light was on and no tire pressure showing on the dash. When I got home, I used my tire sensor tool that I bought for $15 and was able to calibrate all 4 tires to see the tire pressure on my dash again and make the check tire pressure light go off. It's worked perfect since then. Maybe the tech that rotated the tires needed to try a little harder to get that done. Obviously the sensors were not bad. I mentioned when I was paying for the oil change that it was funny that all 4 sensors were working just fine before they rotated the tires. Why would 2 of them go bad suddenly just because the tires were rotated??? Just thought you might want to know.

My salesperson, Robbie was so friendly and personable ,made me feel comfortable, offered refreshments. He spoke with my son about the car and allowed him to test drive it since the purchase was to be for him. Finance person (Todd?) was friendly and explained all the paperwork and registration at the finalization of the purchase. The only reason i rated 3 instead of 5, was the man who actually makes the deal. He never introduced himself to me, shook my hand or even smiled. He was not friendly and seemed very irritated when I didn't accept the first deal he offered. Only when I started to walk out the door did he come up with an offer, interest rate and payment that was acceptable. I feel that you should treat someone with a little respect if they're about to make a large purchase with your business. Sadly, this part of the experience is what sticks out in my mind. I can't help but wonder if he would have treated me differently if my husband had been with me. Other than this, my experiences with the other employees were very pleasant. I would recommend this dealership to others due to the competitive pricing offered on your vehicles.