Hillside Motors
Laurel, MS
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Google Reviews
# Summary The dealership receives overwhelmingly positive feedback from most customers, who praise the staff for being friendly, down-to-earth, and making the car-buying process stress-free and comfortable. However, one customer reported a significantly negative experience involving unresolved warranty issues with a vehicle's air conditioning system and frustration with the lack of follow-through on promised repairs.
Stopped in just too check out what they had and ended up leaving an hour later the proud and happy owner of a 2017 Subaru Legacy!!!! The guys in there are chill and down too earth and willing to work with you however you need them too!!! A very stress free and easy car buying experience! Thanks guys👍🏻
I wish I could rate this business a zero. I rarely leave reviews unless an experience is exceptional or truly terrible, and unfortunately, my time with Hillside was the latter. I will not be returning. Only two days after purchasing my vehicle, I discovered the air conditioning wasn't working. Living an hour away, I repeatedly asked Tim and Mark for help getting it repaired under warranty. They promised to find a mechanic near my home to save me the drive, but they never followed through. As a teacher, I tried to use my Spring Break to bring the car to their shop, only to find their employees were on vacation. When I finally brought the car in later, they told me they couldn’t fix it. Tim eventually referred me to a different shop, which required me to borrow another vehicle and have family members follow me just to drop the car off. To make matters worse, I was told my warranty 'copay' would be $100. Instead, I was stuck with a bill for nearly $400. Despite the AC being broken at the time of purchase, Tim stated they were not responsible and refused to help. Save yourself the headache and go elsewhere.
Thanks to Hillside Motors in helping us find our new 2018 Hyundai Santa Fe. David understood our needs and what we were looking for in a vehicle. The best in town !!
Best Experience I've ever had at a dealership!!! Kind, Helpful, and Trustworthy. Thank you Hillside Motors
They are wonderful!! Made our car buying experience comfortable and easy! I love our vehicle and very thankful for them!
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