Hilton Head Lexus

I had an outstanding experience purchasing my car from this Lexus dealership. From start to finish, everything was handled seamlessly through text, phone calls, and email, which made the entire process incredibly convenient and stress-free. The team walked me through every step of the buying process without ever being pushy, rude, or dismissive. They truly made me feel valued and taken care of. When I traveled in from out of state to pick up my car, they went above and beyond. Even though I arrived two hours late, they were patient, courteous, and took the time to thoroughly explain all of the vehicle’s features and help set everything up, including connecting my phone. Their knowledge of both the vehicles and the purchasing process was impressive, and the dealership itself was bright, clean, and beautifully maintained. I highly recommend this dealership to anyone looking for a smooth, professional, and genuinely enjoyable car-buying experience.

I had been inquiring about several cars (not just Lexus), and most of the responses I received were very cookie-cutter. When I got an email from Keiondre at Hilton Head Lexus, it immediately stood out because it felt genuine and personal. Right away, I knew I was going to enjoy working with him. Keiondre checked in regularly and even sent me a video showing both the inside and outside of the car, which was incredibly helpful since I’m not local. The entire process was handled through email until I decided to move forward with the purchase. Once I made that decision, I drove about 3.5 hours to the dealership to finalize everything. The experience was seamless—I was in and out of Cam’s office in less than 30 minutes and sitting in my new car learning how everything worked! Both Keiondre and Cam followed up afterward to make sure I knew they were just a text away if I had any questions. That level of service meant a lot. I truly cannot recommend this dealership, and its staff, enough. After this experience, I can confidently say I’m a Lexus owner for life!

I traded in my car for a used one with the expectation of having a good conditioned vehicle with little to no problems. 3 of the wheels needed paint touch up and the driver side black door trim was heavily scratched. They offered to touch up the wheels before the sale was finalized. After delivery, I started noticing a subtle rotational vibration on the driver side. It was only noticeable on smooth highway roads. I brought the car into a local tire shop and they showed me that both wheels on the driver side were bent. It wobbled on their wheel balancer. I showed the manager, Phil Muzi, the paperwork from the tire shop. He assured me the car was fully inspected and serviced on before they listed it for sale. He was able to send me the service report and after carefully reviewing it, one tire was described as heavily damaged on the sidewall. Only a bad curb hit or something similar could cause this which in turned, bent the wheels. He offered to replace only one wheel, and that I would have to pay for the other. Why should I pay for it when it wasn't my fault? Clearly there's imcompetency going on or the dealership was fully aware of this issue but did not want to fix it before listing it for sale. Now I'm stuck with a car with 2 bent rims that can potentially harm me and passenger. Zoe, the sales lady, was the only good thing about my experience at this dealership. Please have an independent mechanic thoroughly inspect a car if you're purchasing used here. **Updated Review** Phillip and his team were able to satisfy my needs in what was otherwise a stressful situation. Thanks for rectifying my problem! I can easily recommend this dealership to anyone looking to purchase a vehicle!! New update So here we are again for another update, Phil promised me that he would send a check to pay for half of the rims I purchased for as long as I revise this review. After putting on the set of wheels, the problem still persisted. I brought the car to a local shop to have them inspect the vibration issue and they found the wheel bearings were worn. They said these don't fail by itself, only an accident or a bad curb hit causes this. Phil is now accusing me of lying with a false story so they won't have to hold any responsibility. I highly advise against purchasing used from this dealership as they will not hold responsibility whatsoever even when there is clear evidence there was severe sidewall damage to the tire in their own service report. Not to mention, 3 wheels needed paint touch up before the sale was finalized. To repair this car fully, it will cost me an extra $3500 for the parts and labor. My experience went from wanting my dream car to being a total nightmare.

After reading the majority of the reviews of Hilton Head Lexus, it should come as no surprise to anybody that here is another five star review. I saw online that they had a 2013 Porsche Carrera S in excellent condition. I live about 100 miles away and decided that I should go and look at it because you never know for sure until you see the car. I did not go with the idea that I was for sure going to buy the car, but when I got there and saw the car and the condition that it was in, I knew that I had to get that car then and there. I had spoken with Keiondre McClintock by phone before heading that way, and when I arrived, he had moved the car to a position of prominence to make things easy for me to check it out. I was very pleased to find that not only was the car just as advertised , but exceeded my expectations. Keiondre also exceeded my expectations. He, supported by Phil Muzi, was very knowledgeable about the car and went out of his way to make me feel comfortable with absolutely no pressure to make a sale. This was unlike other experiences I have had with car salesmen and I was very happy. I test drove the car and saw that it was in excellent shape and very close to being in pristine condition. Phil evaluated my car regarding being a trade-in and gave me what I felt was a more than fair value. We moved on to the financing aspect of the deal and I met Cam Despres, who picked up the ball and made financing and trading in my car exceedingly easy. At no point did I feel pressured, at no point did anybody try to sell me any unneeded undercoating. I wanted the car and Hilton Head Lexus wanted to sell me the car and everybody went out of their way to make things quick and easy for me to make the purchase. And a couple of hours time I was ready to drive away with my 2013 Porsche Carrera S. Keiondre and Phil we’re exceedingly helpful and I have no hesitation in recommending to anybody Hilton Head Lexus and in particular Keiondre McClintock ! P.s. Two weeks down the line, I received two gourmet brownies in the mail from Hilton Head Lexus, just sweeten the deal!

I was in for my first routine service. My service advisor, Chip Booth very polite and thorough. I was to have a loaner and he was successful in helping me get my current insurance downloaded to my phone and then kept me updated as to status and any findings. Even with my late request for one more service, everything was done enabling me to return loaner and retrieve my vehicle in time to make a family dinner. A Special extra was that the following morning, i was happy to retrieve important item that had been left in the loaner. Love my Lexus