Hines Park Lincoln

I cannot say enough amazing things about my experience with Sue D at Hines Park Lincoln. From start to finish, this was hands down the BEST car-buying experience I’ve ever had. Before coming to Hines Park Lincoln, I had been working with another Lincoln dealership trying to find a 2025 Aviator before my lease ended. Unfortunately, the communication wasn’t great, and I was quickly told that what I was looking for was not realistically within my budget. When I asked about the 2026 Nautilus, I was immediately told it was completely out of my price range and not even worth considering. So I left that experience believing the 2026 Nautilus vehicle simply wasn’t an option for me. I even started looking at other options (outside of Lincoln) and was preparing to settle for a vehicle I didn’t truly want. That option just didn’t sit right with me. So I prayed, and I decided to try one more place: Hines Park Lincoln. I had heard great things about Sue D, so I specifically went in and asked for her and I’m so glad I did. Sue sat down with me, listened, and initially found me an Aviator at a decent price. The only issue was the color; it was RED, and I knew that wasn’t for me. Instead of pushing the sale, Sue paused and simply asked me what I thought about the 2026 Nautilus. I told her I didn’t think it was in my budget and didn’t want to waste her time. But she didn’t dismiss me; instead, she said, “Let’s just take a look.” She took me to the showroom, and for the first time, I actually saw the Nautilus up close and I instantly fell in love. From there, Sue went to work. She ran the numbers, applied every possible rebate (including my private cash offer), and somehow made what I thought was impossible… possible. When she came back with the numbers, we both looked at each other in complete awe. Not only was it within my range, but she also found the exact color I wanted. It truly felt like everything aligned perfectly. Sue didn’t just sell me a car… she listened to me, understood my needs, respected my budget, and delivered beyond anything I expected. What really set her apart was her kindness and dedication. She rearranged her schedule so I could pick up my vehicle the very next day. She stayed after hours to make sure everything was set up perfectly and that I was comfortable before I left. That level of care is rare. There’s a sign in her office that says, “In a world where you can be anything, be kind,” and that is exactly who Sue is. She is the definition of exceptional customer service. She’s not pushy, she’s not dismissive, she’s genuine, patient, and truly invested in her clients. Sue already has great reviews, but I had to add mine because people need to know just how incredible she really is. If you’re looking for someone who will advocate for you, respect your budget, and go above and beyond, ask for Sue D at Hines Park Lincoln. I am beyond grateful for her. This experience felt like nothing short of God’s favor, and I’m so thankful I was led to her!

My Husband and I had been shopping for a Navigator when we came across one at Hines Park Lincoln. My Husband told them we'd be driving from 3 hours away and asked if they'd be able to "hold until we could take a look. Mason told the receptionist they would hold until 2pm (it was currently 9am). My Husband and I made the trip and fell in Love with the vehicle. Ashleigh was the one helping us along with Mason. They were able to work with us on a few things and we did purchase the vehicle. It was a fresh trade in, so we ended up having to make a second trip there because of a title transfer delay. (Ohio to Michigan). On our first trip over the vehicle had a gas range that would require us to stop at a station for our 3 hour trip home. To our delight and surprise, the tank was full! We also recieved two Lincoln tumblers from Ashleigh. That was such a cute and nice surprise! All of these little touches made our whole experience extra special. We already own a Lincoln MKZ Hybrid and we will for sure be back to this location for our next vehicle. In fact, the vehicle we purchased was from a Gentleman that travels all the way from Ohio and he only deals with this one Lincoln location. We can both completely see why. The place itself was beautiful and the service we recieved was top notch. Thank you again to Ashleigh and Mason for a wonderful experience. We WILL be back!

I had a very disappointing experience with this dealership and would not recommend them. The vehicle I purchased was misrepresented in multiple serious ways. First, the mileage on the car was off by approximately 1,500 miles compared to what was advertised and represented at the time of sale. This alone is unacceptable. More concerning, the car was sold to us with a severely damaged tire and rim. The tire was actively losing air, and the rim itself was damaged. The dealership was fully aware that we had traveled from Chicago to Detroit specifically to purchase this vehicle and that we would be driving it home on a long trip. Selling a car in this condition, knowing the situation, shows a lack of concern for customer safety. When these issues were brought to their attention, the dealership offered very minimal compensation, which did not come close to addressing the seriousness of the problems. Even worse, they were not willing to have a meaningful discussion about resolving the situation fairly. This experience is especially frustrating given that we paid full sticker price for the vehicle and did not negotiate a lower price. Paying full price should come with transparency, honesty, and a vehicle that is safe and accurately represented, none of which we received. Overall, this felt misleading and unprofessional. I would strongly caution anyone considering purchasing a vehicle here to double-check everything and be prepared for limited support if issues arise.

I would like to commend Kylie for the exceptional level of professionalism she demonstrated throughout my entire experience—from our initial phone consultation to the final closing of the deal. She consistently went above and beyond to ensure that all of my requirements were met, while maintaining a high standard of professionalism, punctuality, and proficiency. Kylie was attentive, knowledgeable, and thorough, which made the process smooth and stress-free. Her dedication to providing outstanding customer service truly stood out, and I am grateful for her support and commitment. I would highly recommend working with Kylie to anyone seeking a seamless and positive dealership experience.

Ben was amazing from start to finish. He is very knowledgeable about the Lincoln product line and he helped us pick out the best car for our needs. Go see Ben at Hines Park and you won’t be disappointed 🤗❤️