Honda de Boucherville

I had a great experience working with Laureen! She was incredibly professional, knowledgeable, and supportive throughout the entire process. She took the time to answer all my questions and made sure everything went smoothly from start to finish. Her communication was excellent and I truly felt that she had my best interests in mind the whole time. I highly recommend Laureen to anyone looking for someone reliable and dedicated. Thank you again for the amazing service!

I am reaching out publicly in the hope of receiving assistance regarding an unresolved refund issue with Honda de Boucherville. On May 11, 2026, I placed a $500 refundable deposit on a used vehicle after being assured by the sales representative, Alex, that the deposit would be fully refundable if the vehicle did not pass a satisfactory pre-purchase inspection (PPI). As an Ontario buyer dealing with a Quebec dealership, I relied on these representations and proceeded in good faith. After arranging and paying for a professional PPI, the inspection results revealed significant concerns, and I was strongly advised not to purchase the vehicle. I immediately informed Alex that I would not be proceeding with the purchase and requested the return of my $500 deposit (less the PPI cost). Alex advised that he had completed his part of the process and that a manager (identified only as Jimmy or Simon) would issue the refund. Since May 12, I have made numerous phone calls to the dealership. Each time I am told that the refund should have already been processed, or that someone will handle it "tomorrow" or "within a couple of days." Unfortunately, weeks have passed and I still have not received my refund. I trusted the Honda brand and assumed that a Honda dealership would operate with integrity, transparency, and ethical business practices. My experience so far has been disappointing and frustrating. I am also respectfully asking Honda Canada to assist in resolving this matter and ensuring that Honda de Boucherville honors its commitment to refund my deposit. #HondaCanada #HondaDeBoucherville #CustomerService #ConsumerRights #BBB #Quebec #Ontario @Honda Canada @Honda de Boucherville @BBB Serving

Purchased a vehicle from them. First, our sales representative, Loïc, was very pleasant and low-pressure. Although I already had my sights set on a specific vehicle before coming in, their prices were firm but fair. I had a trade-in, and at first glance they offered what I thought was a reasonable value. However, when it came time to finalize the purchase, the evaluation ended up being almost 25% lower. Honestly, the 3-star review is mainly due to the financing director. She was quite condescending from start to finish and presented an interest rate well above market value given our very strong credit score. Laureen (vehicle transfer) was friendly and professional. At the beginning, I had negotiated with Loïc for them to include a Honda baseball cap as part of the transaction, which he agreed to. However, they later asked us to leave a 5-star review before providing the “gift.” I refused, as I believe truthful reviews are worth more than a $15 cap. Overall, I don’t think I would buy from them again. ---edit Contacted them as requested, they did not respond. They also just listed the trade-in they had purchased from me from much lower than originaly discussed and their selling price is 120% higher than purchase price (which means they are making more than double te cost). Not a fair trade in my opinion.

Thank you so much for your help and great service. You were very friendly, professional, and made the whole process smooth and easy. I truly appreciate everything you did. It was a pleasure dealing with you! 😊🚗

Horrible experience. The seller tried some scummy sales pressure tactics. His boss came over and was even scummier. They kept promising me some big “deal” but in the end their deal was even more expensive than the base price at St-Basile. They kept calling me and harassing me, lowering the price. I finally show up to sign and they seemed to have forgotten my appointment because I waited a good 30 minutes before finally walking out. I got a much better service in St-Basile.