Honda Lachute

Dropped off my boyfriend's car for an oil change and to put his summer tires back on for the summer. He told me the guy in the service department was really nice. However I didn't expect the service to be that exceptional. Even though it was longer than expected Pascal in the service department was absolutely professional friendly and super polite. Explained everything down to the details. Totally awesome experience. Highly recommend Honda Lachute service department and Pascal in particular.

Stay far away. I received absolutely terrible service, employees were rude to me, and were not serious at all. Dealt with Rémi. He was belligerent and dishonest. He told me that I absolutely had to be there by a certain day to have the car ready and it was the last day possible. I was there, yet nothing was done and said it was impossible to get done for a few more weeks (which somehow is now possible to have it done later?). He then kept lying to try to get me to give up on getting my deposit back, and then just started to ignore me.

Went shopping for a used 2018 Civic. Grace Taylor was amazing at explaining everything to my daughter (she knows her Honda products!) dealing with her trade in. Unfortunately we ended up going with a newer 2020 model elsewhere. Grace handled the refund of the deposit promptly and very professionally. Kudos to her!

Worst experience buying a car. I thought buying from Honda would mean first class service or at least good service. Not the case. I didn’t haggle the price even a dollar and when I came to realize that they are selling me a car with winter tires on it in the middle of June I asked that they put a set of all seasons on for me so that I don’t spend another $800 on tires after buying a practically brand new car from them. Long story short they sold me a set of good tires for $300 which I agreed to prior to showing up. No problem. I came from another city about 2 hours away and gave them a heads up that I’m going to be there soon. When I get there the finance manager was nowhere to be seen and I spent about an hour just hanging out. After getting all the paperwork done I was told by the salesman (who was a cool guy just stuck working at a bad dealership) that they could not install my tires for me. That’s another $100 out of my pocket. No problem. I get into the car to take off and I realized I forgot to pay the $300 so I go back in..... they charged me tax...... on the tires that were not brand new....... On top of everything the car was below empty with gas..... I have never in my life been to a dealership that would do that..... My father made me put some gas in before I dropped off my trade in because he said it would be disrespectful to give them the car with the gas light on. Eitherway right before I left I forgot to get the second fob for the car. I went back in a second time before taking off to get the second fob. He goes to check and comes back empty handed saying that there is no second fob and that a second fob is almost $300...... WORST EXPERIENCE EVER! I am shocked by the service I received and quite traumatized to be honest. If you live in Ontario do not even think about going here because there is a big difference between the professionalism and business ethics the dealerships share.

I have been looking for a car for almost a month. I have dealt with several dealerships from Quebec and Ontario. After several appointments, I finally came accros Honda Lachute and I was astonished by the quality of service, the follow up and the deal I was offered - especially in the context of the car market today. Although I have decided to buy a new car from a local dealership (because of the interest rate) I would recommend Alexis and Grace for any future business. They were very professional, HONEST and worked with integrity. They also offered to do the safety in Ontario - most dealerships in Quebec don’t. They also reimbursed for the deposit I put on the car.