Honda Marysville

I had an amazing experience purchasing my 2026 Honda Civic Hybrid Hatchback Sport Touring! I highly recommend Faran. Even though the model I wanted to test drive was not available, he was able to quickly set me up to test drive an accord hybrid and non hybrid civic to help with my confidence in making the right choice. It helped a lot that he could speak from personal experience and share a lot of tips and tricks to further personalize my driving experience. My car arrived earlier than expected and both Faran and Dennis made finalizing the process easy. They definitely have a loyal customer based on my experience!

On 3/29 I submitted my interest in a 2026 Honda Passport Trailsport Elite in-transit to the dealership and Jason Beeney followed up on 3/30. I visited the dealership the same day and began the conversation on the new car and my trade-in. Everyone I encountered was very friendly, casual and professional at the same time. It was fun. From start to finish Jason was fantastic! He was very engaged in the communication on the delivery status to making sure the car had, or will have what I want on it. Not once did I feel like I was without what I needed and this was very important being 1.5 hours away. We concluded with the sale on 4/17. I brought my wife along since we were both on the title for the trade-in and she really enjoyed it. I highly recommend Jason and Honda Marysville and would have no hesitations referring anyone I know to them! Thanks, Jason!

I had a wonderful experience acquiring my first car thanks to Honda Marysville. I visited on a Saturday at 3 PM and was able to drive home with my new car before they closed. Darius and Dennis were incredibly helpful, accommodating, and made the entire process smooth and stress-free. As a first-time car buyer, I truly appreciated their professionalism. Everything was handled efficiently, making the experience seamless from start to finish. Kudos to Darius, Dennis, and the entire Honda Marysville team for providing excellent customer service. I highly recommend them to anyone looking for a hassle-free car-buying experience!

Suzi Q was the best! She was super nice and never came across as salesy (which is a huge turnoff for me). She worked with me over the phone to help negotiate the best deal, and Honda Marysville ended up beating every other Honda dealership in Columbus. They also matched CarMax’s offer for my trade-in, which made the whole process even easier. I will definitely be reaching out to her again when I’m ready to purchase another Honda.

This was my first experience with Honda Marysville. I usually don’t fill out reviews but I was fairly frustrated by with service experience. I brought my car in for a known AC problem with the condenser (which Honda covered because of the problems). To be fair the AC seems to be working now after the repair. I also had the CVT fluid replaced as maintenance as well. I have been experiencing an intermittent problem that turns off the cruise control and lane keeping assistance system. I was told that there were several issues that were causing this. These repairs were very expensive and I was not too convinced that this would remedy the problem. So I asked the rep if they were certain that this would fix the problem. He said it should fix the problem. I asked the rep if this didn’t fix the problem if they would refund the misdiagnosis. The rep said no refund on the repairs if the diagnosis wasn’t correct to fix this problem. I declined this part of the repair. I picked my car up and found a large gap between the front bumper cover and the hood that was not there before the repair. The rep was very courteous and said they would get it fixed and gave me a rental car because they needed to fix the reassembly problem the next day. I called the next day and the man I spoke with blamed the reassembly problem on a previous repair I had on the front bumper cover, which to me was extremely unprofessional. This large gap (about 1 1/2” gap and should be about 1/4” gap) was not there when I brought it in. So they did get the gap fixed (which debunks the persons theory that it was because the bumper cover was previously replaced). In summation, I was stunned by the lack of professionalism when they returned my car to me with an unacceptable reassembly and then started playing the blame game about the bumper cover being replaced 3 years ago causing them not to be able to reassemble properly. Sloppy work in my opinion. I’m also a technician and I would not ever return someone’s product reassembled improperly and then blame the mistake on something else. I do NOT recommend going here and this review is very fair and accurate of my personal experience with Honda Marysville. Looks like I’ll be driving to Hugh White for future Honda/Acura service and also my future new car purchases. Jerry P Marysville, Ohio The left picture has the large gap and the right picture is after they corrected reassembly.