Honda Queensway

We just bought our new car in the Queensway Honda and we have the best experience in the process. Sebastian Peña helped us to find the perfect model for us, he advised us with such professionalism that made us feel confident to get our car. Sam Assi assisted us with the financial process and can’t ask for better experience, he is extraordinary, very knowledgeable, professional, clear and honest made us feel completely in the best hands! We can recommend both of them 💯 % Specially if you speak Spanish Sebastian is fluid in the language and Sam is so patient you can be sure both of them will take care of you in the decision to buy you new car!

I recently bought a Honda Civic Hybrid from Queensway Honda and I had an amazing experience from start to finish. Everyone was welcoming, professional, and very kind, including the manager. A huge thank you to Sebastian Peña for helping me choose the perfect car. He was very knowledgeable, honest, and made the whole process easy and stress-free. If you speak Spanish, I highly recommend asking for Sebastian because he is fluent and explains everything clearly. I also want to thank Sam Assi for assisting me with the financing process. He was extremely patient, helpful, and took the time to answer all my questions. I 100% recommend both Sebastian and Sam if you are looking to buy a new car. You can truly trust that they will take care of you and help you make the best decision for your new vehicle!

Response to the owner’s reply: There was never a need to come get the car sooner. We provided a date that worked for us and you agreed to it. This is standard for dealerships. Nothing special here. Although the tires were brand new, there was a mention to noisy tire sounds on the safety report which it seems was not looked into. Plus a low tire pressure is not the fault of the tire. It was most likely due to improper install or faulty parts (like valve stem). Regardless even if it was a rare care of the tire being faulty and not your fault, you were persistent in making us come all the way back to Toronto rather than having it done in Kitchener and still gaslight us into believing it was our fault. The cargo tray was just going to be picked up on a later date. No mention of picking it up with the same Honda fit or any mention of an install. Why would we expect to pick up a cargo tray and then end up having to wait for a rust protection to be installed with no prior discussion. This was clearly forgotten and I do not believe the cargo pick up story you are telling us as this is the first time I am hearing of that. Shockingly bad service and no accountability. We bought a used Honda fit from the dealership last week and when we were driving home on from the dealership on the 401, the tire blew. This happened just 20mins into our drive home. We found out after that it was because the tire was faulty or installed incorrectly (under inflated). When we called and told them about it, they tried to gaslight us into believing we hit a pothole or ran over a nail, when my whole family was in the car and we can all attest to there not being any potholes and we had two mechanics look at the tires and they said there are no punctures and that it was almost for sure under inflated or faulty. This is a huge safety hazard as we were going highways speed on the 401, which this caused us to fish tail and could have killed us. The tires is under warranty so we asked them to replace it for us, but they were insisting we come all the way way back to Toronto to get it done (we are from Kitchener so this is a major inconvenience. Not to mention the car is not drivable anymore). After a lot of back and forth and more headaches, they finally agreed to ship the tire to Kitchener Honda and have them replace it. After a two day delay in shipping from the original date they told us, we finally went to go pick up the car, but when we arrived they said it wasn’t ready yet because they had to install the “rust protection module”. This is something the upsold us $1500 on AND DIDNT EVEN INSTALL IT!!!!!!!! That is completely unacceptable. If this tire explosion didn’t happen we would’ve just spent that money for nothing. This is also probably why they wanted us to go back to the dear ship in Toronto so bad. Because the were going to install it without us knowing because they forgot. I can’t believe the level of bad service, lack of accountability, and manipulation of the buyer this dealership has done. Will never go back, and everyone should be very cautious buying from them.

If you’re new to Canada and looking for a place to buy a car, Honda Queensway is a great place. I went to another Honda dealer and they messed up my credit but luckily, I came across Ataberk and Mustafa and they were able to approve me on a 2023 Honda civic only at 15000 km Honda certified. They did not just approve my credit. They also gave me the car that I was looking for. They are very professional and understanding. Thank you Mustafa and Ataberk.

Ataberk ceylan and Rafael are the best. They helpmed me to find my dream car and gave me all honest options. If you are looking for a vehicle then i recemmond the Honda queensway family. We want to also praise Rafael who was very objective to analyze our necesities for the purchase of the vehicle. He was very professional and assertive when it came to decision making. We want to praise him for his assistance. Honda has an excellent seller who has good experience. We recommend him to those, like me, that speak spanish and we csn express ourselves more comfortably, feeling at home, in Canada.