Honda Universe

This was the easiest and most pleasant car buying experience we could have ever hoped for. She was amazing and made sure everything was seamless. Reimer the finance guy explained everything and we felt totally comfortable. Nick, the guy who does it all and put it all together for us was so friendly and greeted us with a smile. Ashley made sure we were treated like part of the Honda Family. Thank you all so very much.

I had such a genuinely great experience working with Sue that I felt compelled to share. From the moment I walked in, she was warm, professional, and refreshingly not pushy. She gave me the space to make my own decisions, answered my questions honestly, and never once tried to upsell me with unnecessary add-ons or pressure me into a brand-new vehicle I didn’t want. What stood out most was her integrity. I had previously visited another local dealership with the exact same car priced $4,800 higher, where the focus felt more on how I was paying rather than helping me feel confident in the purchase. That was not the case here at all. At Honda Universe, Sue made the process smooth and efficient. I had test driven two vehicles and was out the door with the right one—without feeling rushed or overwhelmed. She respected my time, my budget, and my priorities, which is rare and incredibly appreciated. I also want to give a special thank you to Nazyia, who kindly drove me back from my car rental—such a thoughtful touch that made the whole experience even easier—and to Emily at the front desk, who was always welcoming, smiling, and genuinely helpful every time I walked in. If you’re looking for someone who is knowledgeable, honest, and truly customer-focused, SUE is the person you want to work with. This was hands-down one of the easiest and most comfortable car-buying experiences I’ve ever had. Highly recommend! I wish I would have went there first. The drive was well worth it.

I had the best experience when leasing a vehicle here! I was helped by Jessica and she was so kind. The whole staff is very welcoming, it took the nerves out of going to a dealership. I will be coming back every time.

We had an amazing experience at Honda Universe in Lakewood! The staff was very accommodating and flexible with our budget, and they truly worked hard to get us the best deal possible. They made the entire process easy, stress-free, and transparent from start to finish. We never felt pressured, and they took the time to answer all of our questions. Highly recommend Honda Universe to anyone looking for great customer service and a dealership that genuinely cares about helping customers! Look for Alie ❤️

Review Title: Exceptional Service – Lisa is the Best Service Advisor! ⭐⭐⭐⭐⭐ I have been bringing my 2022 Honda CR-V Touring to Honda Universe for years, and I always make sure to work with Lisa Barritta. She is hands-down the best service advisor I have ever dealt with. Lisa is completely honest, highly professional, and genuinely cares about her customers. On my most recent visits for a major 53k-mile service (brakes, fluids) and a follow-up 4-wheel alignment, she took the time to explain exactly what my car needed without any high-pressure sales tactics. She is thorough, meticulous, and always ensures the job is done right the first time by the factory technicians. To top it off, Lisa always goes out of her way to look out for her clients financially. She actively helps apply maximum customer VIP discounts and coupon matches to make sure you get a fair, competitive deal on premium factory service. If you want your vehicle taken care of properly by someone you can completely trust, do yourself a favor and ask for Lisa at Honda Universe. Thank you, Lisa, for the outstanding service and for always looking out for me!