Honda Village

Every time I go there the people are not so nice. I had gone to another place that let me know what was going on with my car and I also got a letter in the mail about a recalled piece and it matched up to what the mechanic was saying. I then called the man who sold me the car to ask about this piece and if it would be covered by warranty, he said yes, so then I went to Honda Village and told them the situation. The first thing out of the clerks mouth was “that’s not correct. You don’t know what you’re talking about” I remain calm and let him know again what had happened he corrected me again and told me that I was wrong. About 15 to 30 minutes after they inspect my car I was correct about everything that I said there was no apology and they continue to treat me in a very cold manner, that was my first visit. Now the most recent visit I went to go get an oil change and my car inspected. After they did the oil change, they came out to me and let me know that I will be needing three new tires and new brakes. The way this was presented to me was it was about gonna be around $1400 for new tires and then about $400 for my brakes to be changed I declined this offer and left. When I’m being told this information, he said we can give you a loaner car and you can leave it here while we get the work done. There was not a question of my decision. They were trying to make the decision for me. I did not think to check my car or my tires after I left the place. It is now maybe a week, a week and a half since that appointment and now one of my tires is flat and has a completely perfect line around my tire that has worn down my tire. I’m pretty sure they did something to my tire. I really really hate this place and I’m so sad. It’s the closest Honda to me and it’s been a very frustrating experience trying to get my car serviced. I hate this place.

After visiting four Honda dealers across Massachusetts—and several other dealerships—I can confidently say this was the most transparent and straightforward experience I had. I purchased a 2026 Honda Pilot, and from start to finish the process felt refreshingly simple. The sales representatives were honest and clear, with zero pressure. I shared quotes I had from other dealers, and they were upfront about what they could do and what they couldn’t—which I truly appreciated. The finance team was equally attentive and easy to work with, taking the time to explain everything without pushing unnecessary extras. Overall, it felt like working with people I wanted to work with. The process was smoother than buying many other products I’ve purchased in the past. My only advice: go in with enough time and do your research beforehand. If you do, you’ll likely have a great experience here.

I had a great experience at the service center here. My service coordinator, Calvin, was a great help! He was understanding about what sort of work I wanted done on my car, very communicative (prompt phone calls to alert me of things found during inspection), easy to get a hold of, and made sure that my car was processed as quickly as possible (i had a strict timeline). Amazing! The service center was also flexible with me changing my appointment time.

My husband and I went to Honda Village with a specific used Honda CRV in mind that we had found on their website. That particular vehicle was sold, but when I drove a new Honda CRV Sport Hybrid, I was very impressed! The sales person was very knowledgeable, and what I loved the most was that he did not put any pressure on us. The SUV sold itself! We had a wonderful experience, and are looking forward to driving our new Honda CRV Hybrid for years to come. Highly recommend Honda Village!

⭐☆☆☆☆ Abandoned by my own dealer — no help whatsoever I have exclusively serviced my 2020 Honda HR-V here for years. After a battery replacement left my OBD monitors stuck “not ready,” I came to them for help and was told they could not do anything. No escalation. No fix. No support. I have since driven 562 miles, completed 142 warm-up cycles, and failed MA state inspection multiple times. I have lost significant time, wasted fuel, and face real risk of registration penalties — for a car that runs perfectly. This is a safety concern. If Honda’s OBD system cannot confirm its own monitors are functioning after 562 miles and 142 cycles, there is no assurance the vehicle’s emissions and safety systems are working properly. A dealership that services your vehicle should have the tools and the obligation to help loyal customers. This is affecting my registration status and my ability to legally drive. Completely let down. Deeply disappointed.