Honda Woodstock
Woodstock, ON
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# Summary The dealership receives high marks from most customers for friendly, knowledgeable staff members like Alan, Ian, Deana, and Janet, fair pricing, and a non-pressuring sales approach across sales, service, and finance departments. However, one long-term customer had a significantly negative experience with poor communication and lack of urgency regarding lease-end management, ultimately choosing to purchase elsewhere.
After having a rough time with Stratford Honda, I was very impressed with coming to Woodstock. They had better pricing, much nicer staff and an overall much better experience. Alan was so easy and kind to work with! Always answering my questions and making sure I had a fair price. He made sure I was aware of exactly what was in my lease and we found something within my budget again. I also dealt with Ian and he was extremely kind! This was my second time working with Alan and I will not see anyone else. I will make the drive from Stratford to Woodstock moving forward because these guys are not pushy and haven’t jacked up their prices. Thank you to Alan and Ian! You guys are the best. Happy owner of the 2026 Honda HRV Sport!
These guys are amazing no matter which department you're dealing with. I have pretty much dealt with all the departments, service, sales and finance. My experience with all of them was great. Janet is the best if you're looking for service appointments she will try her best to get you in according to your schedule. Alan and Ian were also very helpful with all my finance and sales needs.
Deana at Woodstock Honda made our experience buying a new car wonderful. She was extremely knowledgeable and friendly. She put us at ease immediately. We left there with a beautiful new car! This is the second Honda we have purchased from this dealership and I would recommend them to anyone looking for a new or used car.
I had a very disappointing experience with this dealership while trying to manage my lease-end options. I began reaching out in early February to plan ahead, but was told to follow up later as I “had plenty of time.” My lease end is April 1. From that point on, communication was extremely poor. I made multiple attempts to connect throughout March and was repeatedly told I would receive a callback, which rarely happened. Hearing “well I’m a busy guy”. Emails and follow-ups were largely ignored, and there was no sense of urgency despite my lease nearing its end. It wasn’t until March 23–24 that I was finally able to begin discussing options and test driving vehicles—far later than it should have been. Even then, the process was slow and lacked follow-through. To make matters worse, I was only informed I needed a lease extension two days before my lease expired, and just minutes before the dealership closed for the day. This left me in a completely avoidable, stressful situation. I ultimately went elsewhere, where I received prompt service and was able to secure approval and finalize a new vehicle within 24hrs. This experience could have been very different with basic communication and accountability. I would not recommend this dealership based on my experience. This after dealing with them for almost 20 years.
Been twice because London dealers are not treating their employees well at all. Had a poor start here and all was handled very well by service. Will be back and purchasing my next car here too. (Most likely) Just a different vibe than London Honda where everyone is out for themselves. This place is still old school good. 👍
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