Hoopeston Ford Incorporated
Hoopeston, IL
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# Summary The dealership receives strong praise for its sales team's helpful, non-pushy approach and efficient buying process, with particular recognition for salesman Scott's exceptional customer service and follow-up. However, one customer reported significant vehicle quality issues including mechanical problems with the transmission, power steering, and electrical systems that emerged shortly after purchase and were not adequately addressed by the dealership.
Scott has done it again. Thanks to a deer our escape we bought from him last year was totalled. Called Scott and within just a couple of days he had us approved again and in an awesome vehicle two years newer than the last one and less miles. Fantastic sales experience for a second time. We love hoopeston Ford and will keep coming back for all our vehicle needs. Thanks everyone and thanks again Scott for providing us with another awesome vehicle and fast and easy sales experience.
UPDATE, July 2025: We purchased our Tahoe in February from Scott. The day after we bought it we noticed a terrible shake in the front end, Scott got us right in to get it seen. 3 days later we noticed the lights flickering when accelerating, we reached out to Scott to let him know the alternator was bad. He was going to talk with his supervisor and get back with us, he didn’t. We were sold this vehicle so happy that it had a working dvd player for roadtrips with our children, it doesn’t work. We have since replaced the alternator, had the wiring harness completely changed, replaced 6 sensors on the vehicle, and now the power steering pump is getting replaced and we found out the transmission is going out. We were pleased with our initial purchase but it’s been nothing but problems for the 4 months we have had it. February 2025: If 10 stars were possible we would give them. We purchased this beautiful Tahoe today. Scott was our salesman. We reached out letting him know what we wanted and our price range and he made things happen. He was such an easy person to talk to, he was not pushy outside of our limitations. We are very thankful for him and so in love with our purchase!
I bought my car here during the.covid pandemic. Getting everything set up and figured out was by far the best car buying experience I've ever had. I knew the car I wanted and setting everything up was a breeze. I normally end up spending 4-5 hours and tons of stress getting a car. I think it took an hour total. The seller was super helpful but not pushy. I'll be visiting this site for future purchases as it surpassed my expectations!
Dealt with Carroll Ray on a new vehicle Carroll was very knowledgeable and helpful and not pushy at all. Great sales team at ford of Hoopeston and glad I was able to stay local with my purchase.
Thank you so much for all the help, information, and time that was put into us finding a great vehicle, it fits our family greatly. A big thank you goes to Scott he was awesome and so helpful, not pushy like other dealers he helped us go over every detail to make sure it was a perfect match and we appreciate it from the bottom of our hearts. Need a good vehicle go here to hoopeston Ford and definitely ask for Scott. Thank you again so much.
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