Franchise Dealer

Houston Dodge Chrysler Jeep Ram

Houston, TX

4.0(3,881 Google reviews)

Brands

ChryslerDodgeJeepRam

Contact

19616 Northwest Fwy, Houston, TX 77065
(346) 771-4354houstondcjr.com/

Google Reviews

# Summary The dealership receives consistent praise for knowledgeable, patient salespeople who provide transparent communication and avoid high-pressure tactics, with multiple customers highlighting straightforward transactions and friendly service. However, one customer reported significant issues with follow-through on promised repairs and alleged poor handling of post-purchase concerns, raising questions about consistency in customer service after the sale is completed.

Houston Ha month ago

Hannah was amazing. she was very helpful she is not pushy gaves you time to think answers all your questions no games no tricks she puts everything on the table. Everyone there is friendly makes you feel like family. I highl recommend this dealership and ask for Hannah. Love my new jeep wrangler

Erick Aguirrea month ago

Doug was the best salesman I’ve ever had. He gave me me straight talk about what the best deal was I could get for the vehicle I wanted and I was in finance and out the door in my new full size SUV. Thank you Cole in finance for the patience and letting me ask tons of questions. It was a pleasure meeting you and doing business with you gentlemen.

Kimberly Olvera4 months ago

I had an amazing experience working with Jayson! Truly top notch from start to finish. He was extremely informative and transparent throughout the entire process, making sure we understood all of our options without any pressure. What I appreciated most was how straightforward and efficient he was. Once we discussed what we were looking for, he delivered exactly that—no runaround, no wasted time. Thanks to him, I drove off in my dream car! 10/10 experience. Highly recommend!

Shatynna Smitha month ago

My first review was DELETED, which is shady. Two things: test drive the vehicle longer than they suggest and get everything in writing. Do NOT trust the words of the salesperson. They just want the sale. They don’t care about your position as the buyer. Hannah was my salesperson. We test drove a 2019 RAM. She didn’t know anything about the vehicle we came specifically to test drive, which should’ve been the first red flag. There were some concerns that I brought up: the tire pressure system did not update and the a/c blew inconsistently. She assured me that they would check out the vehicle if we were interested in buying it. The mileage was decent and there didn’t seem to be any other problems, so we agreed to purchase. After we signed the contract, Hannah acted like we never had any conversations about the issues. In fact, they scheduled an appointment to check out the vehicle but expected me to pay for the preexisting issues even though Hannah assured us that it would be handled by the dealership. It’s been a week since our purchase, and the truck ran hot two days after the purchase, and there’s a slow leak in one of the tires. Hannah worked hard to build rapport and then became snarky in text messages when I asked about the repairs. Do yourself a favor and find another dealership.

Robin Einhorn2 months ago

I’m impressed with the level of service we received. Tee was incredibly knowledgeable and helpful with our purchase. He never pressured us or tried to show us vehicles we weren’t interested in. He was super patient and friendly. Karena was such a great source of info; she never made me feel like I was asking too many questions and she was just as excited when we landed on as a decision as we were. They both were just so genuine. Huge thanks to everyone for a great experience! We love our Jeep!

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