Howell, INC.
Summit, MS
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# Summary The dealership receives mixed feedback regarding sales practices and service quality, with some customers praising staff friendliness and fair pricing while others report concerns about unclear terms and potentially overpriced repairs. Notable issues include alleged miscommunication about down payment requirements to hold vehicles and a significant diagnostic discrepancy, though positive experiences highlight courteous service and reasonable pricing from certain staff members.
Came a 1h 30m to test drive a car, told seller I was absolutely getting the car to his response “ok I’ll be waiting for your papers and bank finance.” Got a call Monday morning that the car had been sold. Had a chat with the dealer because I told him I was buying it and he made it seem as if we were locked in. He then explained that we would have to put a down payment to hold a spot. Which was not explain to me or my colleague ahead of time. That’s bad business.
Y’all need to come see Scott at Howell Nissan and purchase a Nissan!!! Polite courteous and not not bad on the eyes Ladies!!’n
Got an oil change here and the workers were very sweet and helpful!
Three weeks ago my car broke down in McComb Ms coming from New Orleans. I had my car towed to Howell GMC to have it inspected and hopefully repaired. The staff was very warm, understanding and accommodating. They even gave me a ride to get a rental to continue my travels. Upon my return I was given a diagnoses that I needed to replace my entire engine with a price tag of 18K and proceeded to show me why. You can imagine the shocked look on my face upon receiving this news. I'm thinking when I raised the hood it was obvious that the water pump and the belt were definitely a part of the problem but a new engine? I told Jason I was going to send a tow truck to take it back to New Orleans for a second opinion. Guess what guys it was the water pump, belt and thermostat that needed replacing for under $1500. Was this an unethical money grab or an incompetent mechanic? I'm not sure!!
Just bought a new-to-me van from Mr Eddie and am extremely happy! Fast, courteous service from everyone on staff and the van was immaculate and an incredibly good price. We drove from New Orleans to buy this van and were absolutely thrilled with the results. 10/10 recommend! Trustworthy, kind and easy to work with.
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