Hudson Cadillac

Trevor at Hudson Cadillac took my initial phone call for a “check engine” light issue on Saturday, April 11, just before closing. He asked me a series of pertinent questions and made a fairly accurate diagnosis right on the phone. We made an appointment for 10:00 AM the following Monday, which I thought was fantastic. Upon arrival we did some paperwork and he excused himself to take a look at my car. When he returned he had photos and explained in great detail the cause, the repair, and a very accurate estimate. I agreed and signed off to have repairs facilitated. I picked up the car the next morning as promised and am completely satisfied. Trevor was courteous, professional, and kept to his word, I am very impressed. John Trabucco.

Recently bought my first car from them. I bought a used vehicle from Mark which ended up being a great fit. Unfortunately, there ended up being a miscommunication about the warranty on the car that was discovered after having the car for 10 days. However, Mark really went above and beyond in correcting that miscommunication. He made sure I was in a good position and it really left a very positive impression on me. Very family oriented feel to this dealership and I’m very happy to have worked with them.

We had an outstanding experience working with Rob Palmateer at Hudson Cadillac in Poughkeepsie. From start to finish, Rob was kind, genuine, and truly made the entire car-buying process a pleasure. He was incredibly thorough and took the time to answer all of our questions without ever making us feel rushed or pressured. What really stood out was how helpful he was in guiding us toward the best decision for our family’s needs. It felt like he genuinely cared about making sure we drove away in the right vehicle, not just making a sale. Hudson Cadillac as a whole was a fantastic dealership to work with—professional, welcoming, and efficient. We couldn’t be happier with our experience and highly recommend Rob to anyone looking for a smooth and enjoyable car-buying process.

Over the years, I’ve purchased vehicles from different dealerships, and unfortunately, not all of those experiences were positive. At one particular dealer, I was treated with rudeness and indifference. The staff there seemed to view me as nothing more than a number, rather than a valued customer. That kind of treatment left me frustrated and hesitant about going through the car-buying process again. When I decided to take a chance and walk into this dealership, I was immediately struck by how different the atmosphere was. From the very beginning, I was treated with dignity, respect, and genuine care. Brendan, Big Mike, Anthony, and John went above and beyond to make sure every aspect of my experience was seamless. They listened carefully to what I was looking for, answered every question with patience and clarity, and made the entire process of purchasing a vehicle feel effortless. What impressed me most was the professionalism and warmth of the team. They didn’t just sell me a car — they built trust. The way they handled the transaction showed that they truly value their customers, and that makes all the difference. I never once felt pressured or dismissed; instead, I felt supported and respected throughout the entire process. This dealership has completely changed my perspective on car buying. They’ve earned not only my business but also my loyalty. I can confidently say that they have converted me into a forever customer. I wish more dealerships would take a page out of their playbook when it comes to customer service, because the way they operate sets a standard that others should aspire to. If you’re looking for a place where you’ll be treated as a person and not just a sale, this is the dealership to go to. Their team is fantastic, their process is smooth, and their commitment to customer satisfaction is unmatched.

Booked service through their internet portal. Selected the options for service, indicated by their service portal after entering my VIN. 30k service and check some engine codes that were stored and had been duplicated on multiple occasions. See attached photo for codes pulled the week before service. First text received in the morning was listing everything that’s included in their 30k or better service at a charge of $2000. A major upsell as it included transmission fluid replacement among other things. My vehicle’s service manual clearly says that transmission fluid is changed after 60k miles. When I mentioned the service I selected online he was unfamiliar with any service for the price indicated on their website. I declined the extra unnecessary service and things went down hill. After sitting with the truck for 8 hours they informed me they couldn’t duplicate any codes. The kicker was they actually blamed the OBD reader for causing the codes. Kind of tough if the code occurred before the reader was used! Lost a customer on this truck and any vehicles going forward.