Hudson Hyundai
Jersey City, NJ
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# Summary The dealership receives high praise from customers for exceptional sales staff who provide patient, attentive service and successfully navigate financing for buyers in difficult situations. However, negative reviews cite serious concerns about service department professionalism, including incomplete work, unexplained service recommendations, and inappropriate conduct during the financing process.
A huge thank you to store manager Danny for going above and beyond to help make this deal happen. After my previous vehicle was totaled, getting another new car so quickly seemed impossible, but they took the time to work with me and find a solution. Their professionalism, understanding, and commitment to customer satisfaction made all the difference. They treated me with respect, worked hard to get me approved, and helped turn a stressful situation into a positive experience. I'm incredibly grateful and highly recommend this dealership because of managers like him. Thank you again for helping me get back on the I can't thank sales rep George enough for all their help! After unexpectedly losing my vehicle, I was stressed and worried about getting into another car. They worked hard for me, stayed patient throughout the process, kept me informed, and made sure I understood everything every step of the way. Thanks to their dedication, I was able to get approved and drive off the lot in another brand-new vehicle within a year of purchasing my last one. Their customer service was outstanding, and I truly felt like they cared about helping me, not just making a sale. I highly recommend working with them!
A waste of my time and money. I’ve given this location two chances and both times I’ve left angrier and just as stuck as when I made the appointment. Brought in for a battery change, oil change and to check on discovered rat damage on a 21,000 mile vehicle (Had failed starts on the vehicle a week prior. Suspected bad battery based on what I’d seen but wanted to make sure the rats hadn’t chewed things I couldn’t see. The battery is 5 years old now and due for changing). Then I’m hit with a $760 quote for four spark plugs, a wheel alignment and then told that my multi point inspection doesn’t actually include inspecting the rat damage. I’d have to come back during a weekday instead for that additional service. All in all, battery was not changed like requested, rat damage not assessed, and parts in the engine were fully not clipped back together before the vehicle was handed back. Unreal. So you’re telling me you’ll dismantle enough of the engine to get to the spark plugs but you can’t look at the damage to the insulation that’s right infront of you. Sure. The last time I’d visited the internal computer on my vehicle service alert was never reset. So, I continued to have daily maintenance alerts for the following year until I brought it back in for service today. I’ll be bringing my vehicle elsewhere and getting second opinions on proposed service suggestions. Got home and discovered my engine filter housing wasn’t even closed and was just sitting there. I shouldn’t have to double check the work of the dealership. If I wanted paranoia I would’ve gone to any mom and pop shop. Had videos and photos of my issues that they supposedly couldn’t locate or replicate. Didn’t bother to check those either. Do yourself a favor and drive the distance to any other hyundai location and I’m sure service will be better. Never had this issue at any other location.
Very unprofessional staff. When financing was asked by John Lee for my height, weight and blood type for the credit application. As someone who has worked at a bank. I knew all these questions were unnecessary. EXTREMELY UNPROFESSIONAL and creepy. Do not go to this dealer, do not recommend.
Purchased my third vehicle at this location. Brandon has been my main man! Made things easy and quick! Got me into a nice new 2025 Santa Fe Calligraphy 2.0T AWD! Only place I have gotten my Hyundai’s from. Definitely recommend and ask for Brandon!!!
I had an excellent experience at Hudson Subaru and can’t recommend them enough. Jonathan Rios provided outstanding customer service from start to finish. He was professional, friendly, and genuinely attentive, making the whole process smooth and stress-free. The service team who handled my oil change was equally impressive: efficient, knowledgeable, and respectful of my time. Everything was explained clearly, the work was done promptly, and I felt confident my car was in great hands. This level of care and professionalism truly sets Hudson Subaru apart. I’ll be sure to return to this location.
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