Hugh White Chevrolet

I can’t say enough good things about Hugh White Chevrolet and the entire team there. From start to finish, this was one of the smoothest and most professional vehicle-buying experiences I’ve ever had — and that’s especially impressive considering this was an out-of-state performance car transaction. Rick Ellis was my main salesperson, and he was absolutely outstanding. Rick has a long-standing personal relationship with my family and has sold many vehicles to my uncle Jim over the years, so there was already a strong foundation of trust going into the deal. That trust was reinforced throughout the entire process. Rick was honest, responsive, and extremely easy to work with. There was no pressure, no games, and no surprises — just straightforward communication and professionalism from day one. I also want to specifically recognize Mathew, the Sales Manager, who played a key role in getting the deal finalized. Mathew truly understood and appreciated the quality and value of my 2018 Shelby, including the performance features and overall condition of the car. When the Shelby was delivered, their team confirmed it was exactly as represented — a beautiful, well-kept performance vehicle — and they were genuinely happy with the trade-in. That level of transparency and respect for a specialty car really stood out to me. The ownership team at Hugh White Chevrolet was equally impressive. They were approachable, fair, and hands-on in helping make sure everything went smoothly. They even assisted with coordinating a reliable transport team to move the vehicles back and forth, which made what could have been a stressful out-of-state transaction completely seamless. From paperwork to logistics, every step of the process was handled efficiently and professionally. There were absolutely zero headaches, no last-minute issues, and no unnecessary delays. That’s rare in today’s car-buying environment — especially with a high-end performance vehicle and a cross-state deal. If you’re located in Lancaster, Ohio, or even purchasing from out of state, and you’re looking for a dealership you can genuinely trust, I would not hesitate to recommend Hugh White Chevrolet. I highly recommend Hugh White Chevrolet in Lancaster, Ohio to anyone looking for a trustworthy dealership and a smooth, professional buying experience.

Great place to buy a car. Even better for the customer service team. Ask for Katy Berry. She is the best. She is friendly, genuine, and it felt like she genuinely cared for me and my car. I will come back again. Thank you!!

Bill Matson had been serving my family for 30+ years! Through extensive research, He found my son a great car and a great deal! And now the third generation is getting to enjoy great service from Bill! We appreciate you so much!

Took my truck here because I seems like dealerships only do half there job right . My front dif blew , i had to get it repaired so I have it in my kind of work. When to pick it up and what's going out? The entryway and the brakes were pulsating a little bit. Like they didn't believe the brakes. We went to stop at the stoplight right out in front of the place. Thank you so much.And the brakes went to the floor. So I had to just keep pumping the brakes to get all the air out of the lines until I got two opposition, where I could check them. The thing is, is my life was on the line. When I left the dealership, thank you so much to go home to my family safe. But it seems like I have to worry about everything I do.And the service I get anywhere. Have the dealership cannot check their product that comes in before repairs on a 12-point inspection before it leaves. Thank you so much.That's a problem

Another ride, another win with Bill Matson! We just traded in our old Suburban for a brand new one, and once again, Bill Matson made the experience seamless and enjoyable. We’ve been coming to this dealership for over 25 years, and Bill has been a constant source of trust and professionalism since our very first purchase after moving to Ohio. He builds relationships, and ours runs deep. Over the years, we’ve bought several personal and fleet vehicles through Bill, and every time, his communication, care, and attention to detail have been unmatched. Even after a few years away, Bill returned with the same dedication and kindness we’ve always appreciated. We didn’t waste a moment reconnecting with him. Thanks to Bill, I’m now considering a little sporty car (because why not?), and we’re also planning to start trading in some of our older fleet vehicles. His guidance and genuine care for our family’s needs continue to make all the difference. BONUS POINTS!! It was also great to see our old friend and GM Matt at the dealership—another familiar face who adds to the welcoming atmosphere. Him talking about his daughter going off to college. Absolutely made us feel old. The entire experience from sales to finance (Eric) makes car buying enjoyable! If you’re looking for a dealership who truly puts the customer first, go there. We couldn’t be more grateful! You won’t be disappointed!