Franchise Dealer

Hugh White Honda

Columbus, OH

4.6(2,997 Google reviews)

Brands

Honda

Contact

1360 Auto Mall Dr, Columbus, OH 43228
(614) 922-1111hughwhitehonda.com/

Google Reviews

# Summary The dealership receives overwhelmingly positive reviews praising its salespeople for providing pressure-free, personalized service and treating customers with respect and genuine care. However, one negative review raises serious concerns about vehicle inspection quality and alleged mechanical defects that went unaddressed after purchase.

Jacob Masters2 months ago

Tre is highly recommended for your next vehicle acquisition. He provides exceptional service for both new and pre-owned vehicles. He ensures a pressure-free experience and is readily available to address any inquiries. I will undoubtedly seek his expertise for my future purchases.

Cheryl Poppe4 months ago

We purchased a 2023 Honda HRV recently and I have to admit I was pleasantly surprised with the whole experience. We test drove on a whim, as we live some distance away, and Thomas did an excellent job of salesmanship!! He answered all our questions and was courteous and polite in the process, it was a good experience and not high pressure. Ziggy in finance was great to work with also, easy to talk to and he explained all aspects of the sale completely not making us feel rushed, even though we were buying a car at 5pm on a Saturday (they close at 5) I would definitely recommend Hugh White Honda to family/friends

Jen Harrisa month ago

Happy with Hugh White dealership. We purchased 2026 Honda Pilot . Greg Pappa was our salesperson and was great ! He followed up on questions after the purchase with a phone call rather than an email or text . Great customer service !

Sarah Pietcha month ago

Super disappointed in Hugh White Honda. I had recommended them to my boyfriend when he needed a used and reliable car for work, because in the past I was a big fan of this dealership due to personal experience (ten years ago, the customer service and integrity of this dealership has clearly changed). Unfortunately, they did a faulty inspection on the car they sold my boyfriend and in less than a month its having a problem smelling like burnt oil and the steering fluid leaking. I understand that my boyfriend did not get the warranty, but then again- who expects to drive off a lot of a dealership who tells you they are giving you a SAFE vehicle for it to just crap out in less than the month? How is a steering fluid leak passing safety inspections? They knew about this leak and sold it to him anyways. Also, the day after buying the car, the tail light filled up with water and leaked all over, burning it out. Do you train your team to trick people? You had to know this faulty feature as well. So now, only three taillights work, do you like to sell unreliable cars? Are you hoping people cause accidents on the road? I am so embarrassed I talked my boyfriend out of going to another dealership because I have long customer service faith in these people! I will NEVER recommend, or use, them again as I hope you learn to not trust their service team to give you good quality inspections. Will be taking to social media as well! DONT BUY FROM HUGH WHITE-BECAUSE THEY WONT MAKE IT RIGHT.

Amy Mercier3 weeks ago

⭐⭐⭐⭐⭐ What an amazing car-buying experience! I stopped by the dealership after work one evening just to look at vehicles and get some information. Jose allowed me to browse at my own pace and wasn't hovering or trying to pressure me into a sale. After giving me time to look around, he approached and offered his assistance. From that moment on, he made me feel completely comfortable. There was absolutely no pressure to buy, no sales pitch, and no feeling that I was being pushed into a decision. We talked about cars, life, and everything in between, and it honestly felt like I was catching up with a friend I had known for years. In fact, Jose's approach is exactly why I came back the very next day. I left the dealership that evening feeling respected, comfortable, and confident that I could return when I was ready. The next day I came back with my daughter, and not only did I purchase a vehicle, but she did too. Jose and the entire team worked hard to make sure we were both happy with our purchases. At no point did we feel rushed or pressured. Instead, we felt like valued customers whose needs and concerns genuinely mattered. The entire staff was outstanding—friendly, funny, professional, and genuinely interested in helping us. The atmosphere was so welcoming that it felt more like hanging out with family than sitting in a car dealership. There was lots of laughter, great conversation, and a true sense that everyone cared about making sure we drove away happy. Buying one vehicle can be stressful. Buying two at the same time could have been overwhelming. Instead, it was one of the best car-buying experiences we've ever had. We left feeling excited, confident, and truly appreciated as customers. Thank you, Jose, and thank you to the entire team for making this such a memorable experience. We absolutely love our new vehicles and will gladly recommend you to anyone looking for a dealership that genuinely cares about its customers.

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