Hurd Auto Mall

Five stars for Hurd Auto Mall! I came in to buy a vehicle for my wife and worked with Joseph. He was honest, straightforward, and made the whole buying process easy. No pressure, just great service. If you are looking for a new car, definitely go see Joseph. My wife is thrilled with her new Yukon XL.

Jim was fantastic. This visit was the second time I was checked in by him. He remembered that the last time I was there, I waited three hours for my truck to have its scheduled oil change and multi point inspection. He promised me that I would not wait that long this time. He kept his promise. I waited a little over a hour this time. I was so happy!

Pat was an amazing salesman, extremely professional. He went above and beyond to help me find the right SUV. I will definitely refer my family and friends to Patrick at Hurd

4-15-2026- Update on my review- received a call from the GM (Terry) this morning and he was great- he listened and showed sincere interest in my experience- he was in agreement that what happened should not have happened, apologized on behalf of the service and is correcting the situation. He was also able to confirm Jessica was the person that helped me initially- Jessica was the one that was very professional and trying to be helpful- although initial she gave me the time- I do understand she is not the one working on the cars or adjusting the schedule and was trying to be helpful- I have no complaints with Jessica at all- in fact think she did a great job- it was the others and the general process that was the issue. I wanted to publicly Thank Terry for helping and actually caring about how his customers are treated- glad he was able to correct- Thank you Terry! 4-14-2026This is the worst service department in any industry that I ever come across. This is the third time I scheduled an appointment online so I made an appointment for an oil change at a specific time. I did put as drop off, but when I did drop it off they specifically told me an hour to an hour and a half Well I gave them three hours and then I went to go pick the truck up. They tell me it’s not ready so this is the third time it’s happened so I expressed my displeasure Was curious to know why bother making an Appointment and then tell me an hour to hour and a half, and then When I come get the truck three hours later, it’s not even looked at So the young woman who did help me was very pleasant and professional about it, even though I really just was asking some questions and then I was rudely interrupted, by I’m guessing who was a manager Butted her nose into our business if she was a real manager or had any real skills perhaps you would apologize for the misunderstanding and try to make accommodations instead she was rude and disruptive. I would be embarrassed to have my employees act that way I think the young girl that helped me was very professional. Then when I came down to get my keys some other random guy gives me the key without saying a word. I’m guessing he was the manager. I think his name is Chris not a word from this manager I guess he felt it was important to hand me my key, but not that important where Didn’t say a word it is too bad Or a simple oil change that was scheduled by a customer that has bought their last four cars from Balise And then I get treated Like I did today makes you wonder why you go back. Sad part is a friend of mine told me that was gonna happen. I didn’t believe him sure enough it happened so they seem to have a strong reputation of pissing people off.

Service department at Hurd Auto Mall was a great experience for my first time there. Clean and very customer friendly waiting area with comfortable amenities. Even a fish tank to ease the wait. Coffee area, kids room, comfortable seating and counter height tables for easy work while you wait Wi-Fi availability . TV flat screen to catch up on the latest. Very pleasant atmosphere 5+stars