Hutch CDJR
Paintsville, KY
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# Summary Experiences at this dealership vary significantly, with some customers praising individual salespeople for their professionalism, knowledge, and respectful service, while others report encountering rude and dismissive treatment that made them feel pressured and disrespected during the buying process. The quality of service appears to depend heavily on which staff member assists the customer, with several employees receiving specific commendation for their helpfulness and patience.
VERY disappointed in our experience. We came in prepared to purchase a vehicle and simply wanted to ask questions and compare offers before making a major financial decision. Unfortunately, he was very rude and made us feel like we were a bother for asking questions. We felt as though we were being accused of lying about a competing offer. During our meeting, he repeatedly interrupted us, raised his voice, threw his hands up in frustration, and made several personal comments that made us uncomfortable. Buying a vehicle is a significant purchase, and customers should be able to ask questions and take time to make an informed decision without feeling pressured or disrespected. I have never felt so unwelcome at a dealership and was extremely disappointed with the lack of professionalism we experienced.
would like to give a big shout out to a saleswoman named Reanna Morris! I went in to try to find a good suv & although i didn’t find one i liked, she was wonderful throughout the whole process & never once pressured me! she was very helpful & very knowledgeable about this process! if you are looking for a car please give her a call you will not be disappointed with your experience of having her as your saleswoman!
⭐⭐⭐⭐⭐ Huge shoutout to Jason Kendrick! He made the whole experience so easy and stress-free. Super friendly, patient, and knowledgeable. I love my car and couldn’t have asked for better service!
Our salesman Kevin Wilson was extremely helpful and not over bearing. Him, as well as the finance manager Gunner, worked with me on what I wanted to make the deal happen! Happy to make my 2nd purchase from Hutch CDJR! Would highly recommend
I always go to Hutch for service on my jeep. As a female, it’s important to me that Issues are explained to me in a way that I can understand and with respect. I always get the best customer service and my vehicle is always taken care of.
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