Hyundai Gabriel Ouest

Yet another unacceptable service experience at Hyundai Gabriel Ouest at 4850 Boul. Saint-Jean in Pierrefonds-Roxboro. I wish I could say this was a one-off experience, but my review is based on 18 months of dealing with them after purchasing my Elantra N-Series: 1. When I went to take possession 18 months ago as a new vehicle, several panels were terribly misaligned even after the vehicle was "prepped and inspected" by the dealership. See attached images. 2. Going in for a routine oil-change, it's clear the service technician doesn't know there is a difference between the "N-Line" and the "N-Series" oil requirements. Even after I show him the maintenance manual with the required oil written in black and white, he tells me they don't carry that and insists another type is "good enough". 3. A month ago I hit a pothole on the left side of the vehicle and bring it in for inspection and repair. They inspect and perform a wheel alignment on all 4 wheels and tell me I need to change one rim - the front left rim. After leaving with the car I notice continued vibrations. I bring it to an independent tire specialist and they confirm that the rear left rim is also severely damaged and that this should have been caught by the dealership when doing their inspection and wheel alignment. I'm attaching another image of just how damaged the rim is. When I brought the damaged rim back to the dealership, they questioned my honesty since I did not immediately bring back the vehicle, opting to drive my spare car for a month since I didn't have time to come back again until today. They go so far as to suggest that I had hit another pothole and that this damage wasn't there when I brought them the car. They imply that, since it's been a month since their botched "repair", their labour isn't guaranteed even though the "Office de la protection du consommateur" in Quebec stipulates that a repair must be guaranteed for 3 months or 5,000 km; neither of which were even close to being exceeded. When I asked the Service Manager to confirm how long his labour was guaranteed, he declined to provide an answer. Again, as I mentioned, if this had been a one-off experience the outcome might have been different, but since this has been a regular pattern of unacceptable service over the past 18 months, it's unfortunately time to share this review. And if you look at their most recent reviews, it seems my one-star review is consistent with the other recent ones as well.

I visited this dealership in Montréal regarding a Hyundai Extended Protection (HEP) contract cancellation. During my visit, I was informed that cancellation after 45 days is not possible. I was also unable to submit a formal request through the dealership at that time. The contract includes a section describing prorated refunds after 45 days, which makes the situation unclear from a consumer standpoint. As a result, I had to escalate the issue directly with Hyundai Canada. I would strongly suggest that customers ask for detailed written explanations of cancellation conditions before purchasing any extended protection plan.

A big thank‑you to the entire Hyundai Gabriel Ouest team. From Denish and Cliff’s reassurance from day one, to the support of Aghiles, Kevin, and Matilde, to the warm welcome from the garage and reception teams — every interaction was exceptional. Our Ioniq 5’s repair was completed the same day, and the workmanship was excellent. The advisors remained professional, responsive, and committed throughout. Thank you all for your outstanding service. Kind Regards, Mr. Singh.

I bought a 2024 Ioniq 5 AWD at the end of November 2024. so its a year old. I have had every recommended inspection and service done on time. The sales guys were excellent. HOWEVER - service is another story. A recall was done for the ICU, but i have had to boost the car twice ithis year anyway due to dead 12v battery. so well done there. most recent issue is the charge port power level indicator lights no longer work nor does the charge port door function properly. it will not open when you ress the buttons, but it does open when you park and lock the doors. It only been close to 2 month I have been waiting on the two modules they said the need to replace. I called (even earlier today) still no call backs. try to complain or send a form from their site, and the form can not even be submitted. SO, what i see now - they sure are eager to get the money up front, but if you need service - well another story!

I had an excellent experience at Hyundai Gabriel Ouest and felt worth to share. This dealership sets a high standard for customer service and honesty. If you’re looking for an stress-free car-buying experience with a team that truly cares, I would definitely recommend giving them a visit.